Not Safe for Family with Small Children
The 3rd bedroom of this house is not suitable or safe for younger children. It's separated from the rest of the house by an exterior door, down a flight of deck stairs, through a garage exterior door, through the garage, and inside a separate exterior-style door. My family with a 4-yr-old planned a long weekend getaway with another family that had a 4-yr-old and 1-yr-old. We informed the owner of the ages of the children and said we were looking for a 3-bedroom. She agreed the house was appropriate, and then waited nearly 24 hours to return my call after we arrived and discovered it was not safe to expect young kids to be so far away all night. We made due by having children sleep on couches and mattresses on the floor of the main part of the house, but essentially it was a 2-bedroom for us. I asked that she make some sort of accommodation on the price since it basically only had 2 useable bedrooms, and she said it was not her problem that we chose not to use the basement room.
Also, the lack of response when we arrived and learned that the keys that were supposed to be in the kitchen weren’t there was disturbing. It took 5 hours for the owner’s partner to call about the missing keys, and then she told us we would just need to get by without them because the last renters must have taken them. She also advised us not to bother to lock the door, because the area is safe. I mentioned how the floorplan of the house wasn’t safe for our young kids, but that obviously we were going to stay since so many hours had gone by and we'd settled in. I told the partner that I thought it was fair that they make some sort of reduction to the price, considering they knew about our young kids and didn't warn us the kids room wasn't appropriate for us. She said she’d tell the owner, but she didn’t expect she would do that.
We enjoyed Port A, and juggled kids’ nap schedules, and sleeping arrangements, making it work. But, the owner was first unresponsive, then outright rude on the phone when I pointed out that I had included the kids’ ages in my rental request. She claimed I was the first person in 40 years to complain, that the kids could sleep on the upstairs couches, and that I could just leave and get a refund. Since this offer was made on the second day of our trip, naturally, we didn’t cut our vacation short.
The house was well-equipped, in a good location, but very musty. All of our clothes and hair smelled musty after leaving. I would not recommend this property.
Owner's Response: First let me respond by saying to characterize this house as not safe for children is totally false, misleading and unfair.
For over 40 years this house has been enjoyed by my family and many others, including loads of children.
Our reputation precedes us. Please read our many other positive reviews.
Second of all, let me quote VRBO's own Review Content Guidelines:
"Users cannot post a review or response for the purpose of trying to force an owner or a traveler to do something that the user wants him or her to do. The reviews are for the benefit of future travelers, not to allow one party to THREATEN the other."
That is exactly what happened in this case. When this guest arrived and in their first phone call with the office mgr kept THREATENING they were going to give us a bad review if we did not refund a third of the rental because they could not use the downstairs room at all.
We had a reservation for 4 adults/3 children. Contrary to their claim, at no time did we have detailed information about the ages of the adult guests, nor the three children. It is not our practice to assign rooms for our guests. We had absolutely no idea of the sleeping arrangement preferences. Certainly two adults and a child could have slept in the downstairs room. They rented a fully useable 3 bedroom home and chose not to use the 3rd bedroom.
We offered to find them other accommodations. That was not good enough. They stated they were not going to leave our property no matter what we offered and expected a one-third refund of their stay.
At that point we offered a FULL refund without charging for the first night they stayed there if they wanted to leave . And we again, offered to find other accommodations for them. This did not suffice.
It was made abundantly clear to us, they were staying there so they could post a negative review if we did not bow to their THREATS.
Let me address the lost key issue. It is a perpetual problem keeping up with guests misplacing keys. At no time were they without a key, as they did have the original key provided.
In conclusion, my understanding from the numerous phone conversations we had, the intentions were they would give a POSITIVE REVIEW for this house and, in fact, would NOT have claimed it was unsafe for children if we had compensated them by providing a refund according to the terms of their THREATS. And here we are.
Helpful votes: 1/2
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