Love the beach but not this condo
This is the 1st time I have written a negative review. I usually don't complain, but I had to this time. I've stayed at Chateau twice before & had a good experience both times. Our whole family had not been on a vacation together in 7 years and we were excited to find a reasonably priced place with 3 bedrooms. As soon as we entered the condo it smelled like it had been closed up for months(old musty smell). We sprayed air freshener & lit a candle & started unpacking. I am not a neat freak kind of person either, but the whole condo was just filthy. The a/c return vent/door was caked in lint & dust. The filter looked like it had not been changed in forever. There were big balls of hair and lint all over the floor &under the tables. We later were told the owners have dogs, but the it plainly states on the description of this condo that it is a NO PET unit(that should be changed) & I am NOT a pet person. The rug in the living room was dirty. The lamp shades, furniture, baseboards and decor were covered in a thick layer of dust(a person with allergies would have been sick). The more we looked around the more we found. Carpets were stained & dirty & need to be cleaned or replaced. The vertical blind on the back porch was torn up when we got there & we never could use that door(the sliding door got stuck on the track and was hard to lock) I took pictures and called management. They sent the cleaning people back to clean & someone changed the a/c filter, but no one ever came to fix the blind. The master bedroom never got cool. There was a window air conditioner in that room to compensate for the central a/c unit that was obviously too small for a unit this size. It never stopped running the whole week. Good thing there was a box fan left behind. Look forward to coming in from the beach to a cool room & this was not. The ice maker in the freezer stopped working & the coffee pot leaked black goo all over the counter top at the end of the week. The bathrooms need to be updated. There was hardly no pressure to the shower head in the master bath. The sinks & plumbing fixtures are old& outdated.We left the condo better than it was when we got there since we cleaned on it all week. I feel that we should be refunded the cleaning fee we paid "at least". The only plus was the size of the condo. It was very nice to have TV's in both living areas so kids had one and adults had another one. We thoroughly enjoyed the beach and love Destin, but will not be staying here again.
Owner's Response: Future guests will surely want to know that the owners are those wonderful kind of folks who love dogs, but I appreciate you taking the time to write us, and for letting the owners know how much you dislike their home, their décor, their taste in furniture, and their housekeeper. Guests who show up earlier than our posted check in times often find housekeepers haven't finished cleaning, but even with all their efforts to please nothing seemed to be satisfactory, additionally the blinds were not broken, but perhaps pulling the string to open them was too much of a challenge, this is regrettable. As for this home, it stays full with families who visit year after year because of the casual, well loved condos and friendliness of CLM. I am sorry you did not like the home you chose, may I suggest that there are dozens of expensive hotels in our area and I bet you can find on that would be a better match for you and your family on your next visit. Thanks again for letting the owners know your thoughts on their home. Lisa and the rest of the SeaStar team.
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