Buyer Beware of Rental Agency
Review Submitted: September 22, 2010
Date of Stay: June 2010
My family and I spent Father's Day weekend at this cabin. The cabin itself was fine, for the price. The yard was unkept and the decks needed some maintenance as they were splintering in places, but we were there so very little, we chose not to complain. Our frustration occurred after coming home from the weekend. I contacted the rental agency several times to ask for my deposit back. Oddly, your deposit can be debited in one day, but it takes up to 45 days for the refund. I was emailed by a representative stating that deposits can take up to 45 days and that they were "running around 4 weeks." At 47 days I emailed again and was told that they were cutting checks that week and I should receive the deposit shortly.
You can imagine my surprise when only half of my deposit was returned with a letter from the pricipal of the agency stating that the "screen door needed repair" upon my family's departure. Since my husband and I inspected the entire property prior to leaving, and the fact that I live by the "leave it better than you found it" principle, I was shocked. I immediately sent an email to the agency asking for an explanation and documentation. Well I am still waiting for a reply and it has been another 40 days or so....
As I stated in my title....buyer beware of the rental agency!
Owner's Response: As a management company, we are here to protect the interests of the owner and one of our duties is to see that the property is cared for and left in "as good or better" condition than when the tenant moves in. Unfortunately, in this case we ran into a disgruntled tenant. Our cleaner takes meticulous care of the property on a regular basis and noted a rip in the screened door which had not been there prior to this tenant's visit. After the repair, the remaining portion of the tenant's deposit was returned-39 days after their departure. Our agency takes pride our rental properties and strives to ensure that each tenant is treated fairly and welcomed into a well maintained property.
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Helpful votes: 8/9
