Submitted: January 10, 2011
Stayed: December 2010
Arrived at 5 PM, found a dirty, smelly condo. It was not made up. Owner would not return my call, responded to email an hour later with instructions to me to contact his local manager. Yet another hour later maids showed up, changed the beds and retired spending 20 min in the apartment. Bathrooms, kitchen, dining table were all left dirty. They even did not vacuum the floor. My daughter would not go into the bath to take a shower that how dirty it was, my wife had to wash it clean. I had to spend next few days sending emails back and forth with the owner, who first wanted to fire the maid service and later was trying to convince me how good they actually are because he received a bill for 3 people for more than an hour of service, and used the snow storm from the night before as an excuse. My wife was so upset with the whole situation. This was the worse vacation ever in spite of tons of snow at Mammoth. I've been coming to Mammoth every year and was always using VRBO to rent. This is the first experience like this. I suggest for future renters to stay away from this particular listing for owners are one of those who are squeezing every penny out of renters regardless of experience and service provided. One more thing - it is actually not a one bedroom condo, but rather living room with a loft upstairs open to below and 2 bathrooms (not for those who want some separation of living quarters).
Owner's Response: Unfortunately, a record storm did shut down the town. Many cleaning services had delays.
The renter was offered free dining while the maids worked and a free weekend during the summer because of the inconvenience. After driving 7 hours in a white out storm with your kids, everyones emotions run high.
We did not appreciate threats of a bad review if he did not get monetary compensation. This reflects poorly on the character of the individual.
We dont control the weather and can only hope that people make every effort to do their best.
Some people will never be happy. It is a sad truth. We wish him and his family well.
Helpful votes: 6/7
Did you find this review helpful?