not that great
Review Submitted: August 11, 2011
Date of Stay: July 2011
The airconditioning was out for part of our stay in August and the owner was not immediately responsive to fixing the airconditioning! It was only after we arrived that the owner notified us of the strange 'aggressive' neighbor. There is no direct beach access from the house and every time we walked past the neighrbor's house on the way to the beach a somewhat aggressive dog barked at our small children. The floors were dirty when we arrived and even though we did what the owner asked upon check out (putting bedding in wash and reasonably cleaning) she sent us a cleaning bill over $200. If you stay here, expect to have hidden costs when you check out.
Owner's Response: "We did have a very nice vacation, thanks!" said their email. But when we asked these 5 young couples to contribute a mere $40 per couple toward cleaning, they retaliated with this bad review (and never did pay anything toward the $350 I paid for cleaning up their mess.) AIR CONDITIONING: 5 AC units in home, only one blowing room-temp air.. told them on arrival, had service already lined up, the 4 other units working fine. Repair man arrived Tues, found no problem, just the shrub needed trimming back. FLOOR: We have newly installed wide pine floors with a food-grade dark tung oil finish, suspect they picked up finish which takes awhile to cure... may have been mistaken as "not clean" but ARE clean. (FYI walking into this lovely home, you'd never know that Jan 20, 2011 the house suffered $80,000 of pipe-break damage, but now has new walls, new windows, new wide pine floors, new bathrooms, new mattresses, new RL linens, new everything. Now it is even more gorgeous and comfortable than before. HIDDEN FEES? Nope, agreement reads: "Cleaning is charged at $50/hour, and can be minimized or even waived by leaving the home in great condition."They did not. Most guests do not get charged anything for cleaning because they leave the house "as it was found" (that is, clean.) As found means "as found." NEIGHBORS: vacationers need to know how to avoid irritating year-round neighbors, so we give a heads-up starting with the very first email. DOG: a dog in the neighborhood barked at you? I am sorry. BEACH ACCESS: our explainers say clearly "The house sits on a high bluff on the ocean...To get down to the beach, walk 6 houses down the hill to the beach entrance." NON-RESPONSIVE? We rushed them crock pots, (which they left dirty) extra kitchen towels, a new microwave, extra trash runs to keep their garbage and beverage bottles under control, we arranged for cribs and set them up. We even let them add a 5th couple - their reservation request said they'd be 3-4 couples, and welcomed all 10+4 of them. THEIR REVIEW: Saddens me to think we worked so hard to make things great for them, and got this inaccurate, unappreciative review.
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Helpful votes: 5/5
