A FAVORITE RIVERFRONT GETAWAY IN HEALDSBURG W/HOT TUB, DOCK, KAYAKS

We stayed at the Old River Lodge from July 16 thru 24th. We have rented numerous homes in Maui, AZ, CA, & WA. All have been wonderful. This one was definitely NOT.
Upon arrival we were not able to get into the house using the code provided. After numerous phone calls, we finally got hold of Lisa. She advised that she had been busy and didn't change the key code. When we went to use the hot tub, we found that it was cold. Called Lisa. She said she could be there in a couple of hours or could walk me thru resetting it. We did it. That took hours to heat up. She blamed the last tenants but made no apology.
When we had talked to Jen (owner's daughter) about renting the house, we explained that there would be two small children. She said that there was a beach and the children could wade in and walk out to an island. We got there and there was no beach. There is a small dock. In order to enter the water, you must step off of the dock, onto underwater rocks, grab a broken pipe sticking out of the ground and climb into 5+ feet of water! Precarious for anyone and definitely not for children. We spent the week driving to the local beach. We had explained to them that there would be 4 adults and 2 children but that they would rotate in and out. Come Sunday, son and g/f were still there and other son and family arrived. Shortly there was a knock on the door and Lisa was there demanding to know why we had 3 cars in front of the house and how many people were there! We explained that there was only going to be 4 adults and 2 children there overnight. She went away.
The following Saturday, we showered in the third floor bathroom. Prior to that we had only taken baths upstairs. Suddenly we had water pouring into the kitchen downstairs thru an area that had recently been patched. We called Lisa. She accused me of stopping up the toilet. I explained that the toilet was fine and it was the shower. She arrived an hour later and poked holes in the ceiling. This created quite a mess. She went upstairs and saw that there was no water on the floor and that the toilet was working. I explained that it appeared that it was the same area that had previously leaked. She was extremely upset and said she had to curl her hair and was going to be late to the Water Festival. My son told her to go ahead and he would clean up the mess. No apology. just don't use the shower! Told we will not get deposit back for a list of 'invented' infractions!