Disappointed
Review Submitted: August 14, 2009
Date of Stay: August 2009
Were disappointed with our stay. Although the house was comfortable, clean, and well-kept. The lack of amenities and working items made our stay inconvinient and very expensive. The DVD Player in the living did not have a remote so we were not able to play the movies, only get the the main menu. The key for the fireplace in the living room was missing, There was no laundry detergent provided. The drawers and arms in the refridgerator were broken so it limited the amout of items that would fit, the felt tips for the pool sticks were missing which made a game inaccurate, the jaccuzi did not work- it did not heat up, the televisions in all the rooms did not play any stations or cable, only snow. This stay was for a family reunion and was very disappointing for the cost. I hope my family recieves a large refund because the amenities promised in the contract were not provided and were false.
Owner's Response: It is unfortunate this guest did not have the maximum benefit of the vacation home. I was there this weekend, and they were correct in that two of the six TV's were not connected properly. I did find the fireplace keys and the refigerator bin holders, the jacuzzi had been serviced and works properly and the pool cues were fixed. I was able to have the TV's serviced and repaired in 24 hours.
A simple phone call to the property manager in this case would have made all the difference.
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