worst experience we have had with a vacation rental property
Submitted: July 30, 2012
Stayed: January 2012
In more than 20 years of renting vacation condos, villas, and houses, as well as owning Florida homes that we rented as vacation property, this by far was the worst experience my husband and I had. Because our daughter and her family (4 people) were joining us for this trip, we needed a house with at least three bedrooms. Contrary to the VERBO introduction this is a two bedroom home. The so called third bedroom is an office with a double bed, no closet and a small chest of drawers. Because this is next to the living area that has a vaulted ceiling no ceiling and no closets. There is a double bed in this room.
The house was built in the 1980’s. Very little renovation has been done since. There are holes in the trim around the sliding glass door from rotting wood which could accommodate a family of rats easily. The furnishings look like they have never been replaced from 20+ years ago. The leather coach in the living room has no spring left. The two televisions are the old CRT styles and are small to fit the cabinets they are in. The so called stereo system is a portable unit and it did not work.
The patio furniture are plastic chairs and are very stained and some broken. The first day we got there I had to wash and scrub them but it hardly made any difference because of years of mildew.
Beware of the master bedroom shower window made of see through glass blocks. People outside of the shower can see in clearly especially at night with lights on.
The “Xero” landscaping means the weeds are over grown and the limbs and leaves all over the yard make the house look like an abandoned home. My husband worked on a whole day cleaning it before our guests arrived.
I scrubbed the kitchen and bathroom floors. Other than wiping, it looked like they had not been thoroughly cleaned in a very long time. All the bedding with exception of the office bed (sheets, bedspreads, mattresses were old and worn out.
The latch to the screened door to the dock was broken and did not shut. If we shut it by force it could not be opened from outside.
There were so many things wrong that I could go on and on. We had already paid for a two week rental
and knew we could not get our money refunded. So we stayed and made the best of it.
Owner's Response: It is most unfortunate these people that lost their vacation home in Florida chose to stay at our home, damage it severely, and then wrote a very inaccurate and degrading comment. The first days of their arrival they had some minor issues which we promptly took care of. They then demanded that my gardener remove 'all yellow leaves from every bush in the yard'. During their stay they stated in writing that they enjoyed our home and made no mention of the issues they falsely mention here. Upon departure they had severely damaged our home by soiling and damaging our couches, broke two pieces of furniture, and soiled bed pillows which they attempted to hide in a bag in the closet. My professional furniture cleaner stated it was the worst they had ever seen. It is unfortunate that the bitterness from their financial problems would be taken out on other homeowners that open their homes to renters. They were one of the worst renters we have ever had in 20 years of renting our home.
Helpful votes: 6/6
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