Far from
Review Submitted: July 30, 2009
Date of Stay: July 2009
One of the reasons that we had booked this home was that it stated it was "spotlessly clean". This home is far from clean and we actually cut our vacation short due to the uncleanliness. The floors are beyond filthy and after washing them 2x they were still filthy, the shower curtains were moldy, there was so much black dog hair that whenever you sat down you got it all over you and one of the couches reaked of what we concluded had to be vomit. Another misrepresentation is that it is an "easy" walk to the beach, stores and restaurants. This home is located on a busy road where cars drive pretty fast, there are no sidewalks and if you have young children there is no way that you can safely walk on this road.
We were very disappointed and after staying for 4 of the 7 nights we had booked, we decided we had enough.
Owner's Response: This is a grossly exaggerated and unfair commentary. The house has been fully booked every summer for the past 7 years and I have never had a complaint about its cleanliness. In fact many tenants love the house and return every summer. I take pride in providing a neat and clean environment. The house is cleaned by a diligent professional service before every new tenant and I personally check and attend to any apparent maintenance at that time. However, because of the short turnover period between tenants, I cannot check everything and therefore depend on and encourage guests to communicate with me aboutconditions. I Email every departing guest about their satisfaction and suggestions; but, even more importantly, I live close by and leave my cell phone number with arriving tenants and ask them to please contact me if they have any problems with the house.
I was NEVER contacted by the person recording this compaint, either during or after their rental. It has been an extemely hot and damp summer contributing to unusual mold problems. If some were overlooked in the house, a call from the tenant would have resulted in immediate resolution. Communications with the prior week's tenants had revealed no such complaints, nor did they have a dog with them.
As for the complaint about the house location. It is on a 2-lane road that ends at a public beach and boat landing, so is busy with vehicles at times during the day. However, there are also many pedestrians and bicycles that share the road as well.
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