Guestbook Comment
Review Submitted: September 18, 2006
Date of Stay: September 2006
The condo was nice, although the air conditioner was broken and my family and I were pretty miserable at night time. What they don't tell you is that in order to play golf on their prestigious golf course, you have to pay an additional $150 per person plus cart rental, green fees,etc. So if you're going for the golf, you better bring some extra cash. We were very disappointed that even though we told the owners up front that we could only stay 6 nights that we did not get our full deposit back. We explained that we would be driving from Arkansas and needed that extra day for driving time. Everything was all right until we get a letter back from them several weeks after our stay and only partial payment of our deposit. We stay in Durango every year and will not be returining to this place and would not recommend it to anyone either.
Owner's Response: I guess you are bound to have a disatisfied customer eventually. I am very sorry for that and as always will try to keep it from happening again. The rentor did not once contact me with regards to the A/C unit not functioning (I could have gotten it fixed in no time). As a result, I had to interupt another guests stay with repairs that could easily have been accomplished before their arrival. Regarding the golf course, it is a prestigious Troon course (one of the most beautiful you will find), and as a courtesy I always warn visitors in initial conversations about the costs. The rentors disappointment over the return of only a partial deposit baffles me. I gave the rentor a call to discuss with them that I would have to keep some of their deposit since they had underpaid the rent. I was informed that they were only able to stay 6 of the 7 days that was in the short term lease agreement which they signed and is in my possession today. I unfortunately was never notified that they were planning to cut their stay short. If so, I could have possibly rented that date to another very satisfied rentor. Out of kindness, I offered to return half of the days rent for the date they did not use, which they accepted. Again I apologize for not being able to provide the wonderful vacation that I have helped others to have numerous times before.
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