Not Recommended
Review Submitted: August 1, 2010
Date of Stay: July 2010
Stayed July 24 thru July 31, 2010. The view is breathtaking and the Mexican caretaker really tried given his resources, beyond that you should spend your hard earned money elsewhere! Jacuzzi was broken majority of the stay, it was known before hand because we didn't call for maintenance yet someone showed up to "repair it". We repeatedly had issues with running water, hot water, lounge chairs obviously broken before our arrival, toilet repaired with dental floss eventually broke completely, unable to reach condo manager because phone didn't have enough minutes, some electrical outlets didn't work and one that did zapped my wife, and satellite service was random. The amount of stress added to our group by these issues ruined the trip so much I left a day early. We stay at plenty of upscale sites in Mexico and found that this condo did not come close to meeting expectations based on price. Of course there was an excuse for everything......DO NOT SPEND YOUR MONEY ON THIS CONDO!
Owner's Response: I was shocked and deeply disappointed when I read the review for the stay of July 24-31. My manager Mike called me on July 27 at 3:45pm to inform me that the tradesman had been out to 1604 that day working on the jacuzzi unit. That same day Alex (A.C.) called me at 7:15pm to let me know about the jacuzzi. I let Alex know that I had spoken with Mike a few hours earlier. Alex seemed happy to know I was assessed of the matter and he did not mention or ask about anything else he noted in his review. I called Mike after seeing this review to go over each point for clarification. Here is what I learned. "It was known before hand...": When Mike was called by Alex about the jacuzzi, it was the first he had heard about the matter. It turns out that the previous guests had discovered the problem and rather than calling Mike they had called Porto Fino maintenance. It states clearly on all Final Confirmations to call my manager in Cancun if you should need anything. So Alex assumed we knew beforehand but we did not. "issues with running water, hot water..." Running water was always available. Hot water was not available on one occasion because the guests had slid the master windows wide open during very windy conditions which caused the pilot light to go out. They called Mike and it was fixed right away. The strong wind conditions would also account for the "random satellite service". "toilet repaired with dental floss": Mike had a same day departure the day these guests arrived. After going through his check list one of the flushing mechanisms was broken. With no time to run into town, Mike used fishing line as a temporary fix. Many guests go out with Mike on his boat as these guests did as well. This is why Mike would have fishing line on hand. Mike should have made the guests aware immediately & let them know he needed to return to properly fix the device. "unable to reach condo manager": On the Final Confirmation it states clearly: How to dial Mike by Mexican cell, by land line, by non Mexican cell. The guest could have simply phoned Mike from the land line in the condo. It's unfortunate. I can't force folks to read the information contained in the confirmation. "lounge chairs, outlets": When Mike was asked about this, he assured me there are no broken lounge chairs. "outlets": Mike is unaware any non-working or problematic outlets. He agreed to have an electrician come in to check every outlet, and fix if necessary.
Tim Miller
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Helpful votes: 7/7
