Orlando Vacation
Review Submitted: July 26, 2009
Date of Stay: July 2009
House was fine and was in a convienent location to Disney, Universal, Sea World, and restaurants. Only real issue was that the house did not have wi-fi (via DSL) or phone as advertised. This was needed for my business and was a primary reason for renting this specific house. Owner was unresponsive to requests to get it fixed and would not reimburse me for not providing their advertised service. Phone company rep stated that everything was working fine and it was an issue inside the house. Renters be aware...once they get your money it's gone. There are lots of houses in this development for rent that are all similar that probably have honest owners. Would recommend looking there first.
Owner's Response: Oh dear. I am sorry you feel this way. I was told about the phone problem and relayed the information back to my property manager. Any problems usually go to her first and not to me as I live in UK and she is just 10 minutes away from the home. I immediately got in touch with embarq and they tried the line. They sent out an engineer and made a report the very next day. There was at that time, no problem with the phone line.Embarq called my manager and said all was well. The guest didnt complain again so I presumed all was well. No one else has EVER complained about this home before and certainly NEVER asked for their money back before.I can only presume the guest was unfamiliar with the wi fi set up and the manager has indeed checked the line and yes its working fine. I am a very honest and trustworthy owner. I am a nurse and spend my days caring for the sick . A more honest owner you couldnt find . I am sure of that.
Did you find this review helpful?
Yes
No
