Bigfork Disaster # 2 (I suggest you look at ALL the reviews)
NOT AS DESCRIBED ... mainly because HomeAway llisting for this house was obsolete/out-of-date, RESULTING IN MUCH CONFUSION!!!
NOT PRIVATE, elderly care-taker couple and their son stayed in basement at times, resulting in sleeping difficulties, as well as anxiety (no way to prevent them from using basement door that was locked on their side). Elderly care-takers in basement hard of hearing, talk loud, tv loud, and stay up late. NO LAND LINE PHONE ... GARAGE LOCKED ... HOT TUB 90 degrees, with panel door to the temperature control locked. POOR COMMUNICATION, requested to discuss issues with owners, was not granted opportunity to talk to owners.
In person, elderly lady and her son (caretaker relatives of the owners) were friendly and helpful, and blessed us with some very nice garden produce. The HomeAway listing said four bathrooms, one was labeled PRIVATE and locked (so no good alternate master bedroom option upstairs away from basement noises). NOT CHILD FRIENDLY! Interior and exterior railing spacing too far apart. Very nice house, otherwise, be sure to do your homework!
Owner's Response: Both VRBO and Home Away sites were updated in June 2013, along with pictures and information stating caretakers on site. We had 16 families this past summer, all were very pleased, had no complaints and were happy to have caretakers on site. The railings on the entire wrap around deck measure the standard 6 inches. We have now added a land line phone for the guests to use in emergency. The door marked 'Private" is our supply room with extra towels, linens, pillows and cleaning supplies. Property manager was not notified of problems with hot tub temp until after departure. Communication with owners is done through the caretakers Garage is used for storage of lawn and garden equipment, tools for maintenance, refrigerator, freezer and not included in the rental.
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