Would not recommend
Review Submitted: September 28, 2009
Date of Stay: September 2009
We recently rented 8 properties for a family wedding and this place was the only place I would not recommend. Old, not very nice furnishings and poor customer service. It was the only place that charged a damage/security deposit and refused to return it for things that were clearly not damage, just normal cleaning items, such as laundering towels, washing the few dishes that we missed in our dishwasher load, picking up a few cigarette butts outside, hosing the cement after a garbage bag that leaked outside on the concrete. When I explained that none of this could be considered damage and we had in fact paid a cleaning fee which should have handled this, they said sorry but they were keeping the entire damage deposit. No other place that we rented that weekend asked for a damage deposit, just a cleaning fee. This was a setup and I felt completely taken. Never again would I rent here or recommend anyone to do so. I can give you a long list of really nice places in the area. And the wedding was great, Crystal Mt. puts on a great buffet with wonderul service. A great place to visit, just don't stay at this house.
Owner's Response: Regretfully we did have to hold this security deposit but imagine pulling up after the renters had left and finding out that your entire property had been toliet papered! We incurred additional cleaning fee's to cover the clean up of the toliet paper that covered our landscaping and was thrown 30 feet up into all of our trees on the outside of our home along with additional garbage clean up as it was not properly taken care of and was left all over the cement, clean up of cigarette butts and matches all over the property and on our roof, along with the fact that the list of check out duties was not followed properly. To date with all of the renters and return renters this is the first security deposit that we had to regretfully hold to cover the additional clean up to ensure the property was fully ready for our next renters. We try very hard to accommodate all of our renters and their needs but we also ask that they respect our home as if it were their own.
Did you find this review helpful?
Yes
No