Enjoyable Family Vacation (with a few kinks)
Review Submitted: June 16, 2009
Date of Stay: June 2009
My family of 8 (my parents, my husband and I, and my sister, her husband, and 2 girls) spent a week at this beautiful home on Hilton Head Island in June 2009. We live in the Charleston area and in the past have rented homes at Wild Dunes/Isle of Palms. We decided to stay further away this year at HHI because I found this listing online - the price was reasonable and the pics showed a beautiful property. Before our stay, we had several email exchanges with the owner, and she was great to deal with, answering all of our questions very promptly. The home was as pictured when we arrived, even nicer than we anticipated. The recent remodel and new decorations/furnishings make you think the home is new construction. Just about everything you could want or need was provided, and the home layout was great for lots of family interaction. As with every rental property we have stayed at, there were a few minor issues that needed to be addressed after our arrival -- in this case, additional pool servicing (the wooded environment results in lots of leaves, etc. clogging the pool filters and thus affecting the functioning of the hot tub); and the freezer door on the refrigerator needed adjusting so that it would not "pop" open every time you opened the other door. Both of these issues were resolved by the owner within one day, but we were visited by 2 different appliance repairmen and the pool servicing tech. The other issue we encountered was more significant and we dealt with it all week-long - the skylight over the media room upstairs was "leaking" ants, dozens or possibly hundreds of tiny (many dead) ants were dropping from the ceiling via the skylight and landing all over one of the upholstered chairs and the surrounding floor. The owner had an exterminator come out and spray inside the house, but the problem continued. Then, another man came out to get on top of the roof and clean off the leaves, etc. On the day before we left, a 2nd exterminator came out and sprayed externally. We swept up mostly dead ants from the area once or twice a day all week long. We tried to avoid the area and thus did not enjoy the media room during our stay. The owner worked hard all week to try to fix the problem, but in the end, our relaxing vacation was constantly interrupted and this was one kink that never got worked out during our stay. I'm sure the issue will be resolved for future visitors, but it did cloud our vacation stay.
Owner's Response: We would like to thank our guests for their comments about our home. Our home is well maintained but from time to time like all homes, things malfunction. We ask our guests to notify us of any issues or problems at our home. Our goal is to have any problems taken care of immediately and with the least amount of distrubance to our guests. When possible, we strive to have any repairs made while the guests are out of the house enjoying their time at HHI. The incident with the insects was something that we could not have anticipated but after they were discovered we were told that it was caused by this season's rainy weather. When notified of the problem, we immediately had our service companies come investigate the problem and execute a solution. The unfortunate part was that it took several visits to get the issue resolved. We apologize for the inconvenience that this caused our guests but this was a situation that needed immediate attention. The problem has now been resolved and we hope that all of our guests have a wonderful stay in our home.
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Helpful votes: 3/3
