Cute, spacious but not what we expected
Review Submitted: July 24, 2011
Date of Stay: July 2011
The property pics are somewhat different than the real thing, some things were slightly not what we expected. In the pics it shows an extra table in the kitchen area, but in the house it's now located out on the porch, so it was hard to eat together as a family of 5. The iron bed is not there etc...The house was left neat, but not clean. It looked as if it had not been vacuumed or dusted in a while so we were kind of disappointed. The house has some things that need maintaining...tiles in downstairs bathroom falling apart, downstairs toilet is loose, walls need painting and lights flicker in kitchen which got really annoying. The bedrooms were spacious and had plenty of room. The house had games and a few small kids toys. It had everything we needed for cooking, laundry and bedding. The porch was nice and the house had a wonderful breeze for the most part so no AC's needed except one day. The yard was spacious and the outdoor shower was great and helpful for the days at the beach. We loved the fire pit and hanging on the hammock as well. The tanks left for the grill were almost empty and we were told they would be filled but we managed. The walk to the beach does have a path which the owner said they would draw a map to, but never did. We went walking and asked around and found it ourselves. It is misleading and takes 15 minutes without children to walk to the beach so with little ones, it might be hard. The owner was hard to get a hold of and doesn't respond to emails quickly and her voice mail box was full.
Overall, we liked our stay but felt a little let down. We had a great time regardless and still think it's a great house. Just needs some updated pics and some repairs and a little follow through from the owner on things promised/mentioned.
Recommended for:
Age 55+,
Girls Getaway,
Families with Teenagers
Owner's Response: Thank you for the review and the many positive and kind words about our beach rental. While we strive to make everyone's stay perfect and memorable, there are rare times when renters aren't completely satisfied. We understand and appreciate these tenants because they provide us an opportunity to improve on the experience for future tenants. The reviewers are correct that the photos were a bit outdated (2009) and that new home items have been added and others changed. The house took a beating during the winter rental this year so in June 2011, the kitchen was given an update from a "distressed shabby-chic cottage" to "streamlined modern cottage" and the entire first floor flooring was replaced. We've received overwhelming compliments on the transformation. Because these updates may not appeal to all tenants, recent photos have been added and a "before and after" can be seen. We took the liberty of making changes to make our summer home more streamlined and comfortable, so removing some of the extra furniture in certain areas was necessary to meet our design goal. (Note to all renters: a leaf for the kitchen table is stored in the bedroom closet. It expands the kitchen table to comfortably seat 6 adults.)
We always do our very best to address and respond to what tenants report as disappointing and/or annoying. This review is the first opportunity we heard about these issues, so we didn't have the chance to address these issues with the tenants during their stay. If you choose to rent our summer home, please know that we will do our best to address any issues/problems you have, as long as you inform us of the issues at your arrival or during the first few days of your stay. Because of this review, the cleaning company used for the July stay was dismissed and won't be used again (thank you, reviewers!). Also, we added a new Dyson vacuum cleaner for the use by all tenants to combat dust and beach sand. Other annoyances have been or will be addressed to the best of our ability during the next few weeks. We hope you enjoy the new photos and look forward to working with all future and returning summer tenants.
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