Elegant. Rustic. Log Home w/ Mtn Views, Creek, Hot Tub, & Wildlife.

This house is advertised with a hot tub. There was a tub on site but the mechanical panel was off and was not in working condition. The house itself was nice with the exception it was not properly cleaned prior to our arrival. We even questioned if it had been cleaned at all. There was a note from housekeeper for people staying a prior to us. The kitchen had food and fingerprints all over the countertops and appliances. There was sticky food on the couch. The masterbed was made but there were hairs in the bed. We cleaned the house and changed bedding ourselves. A mirror fell during the night, had been hung with a very small nail, we cleaned that too. The house was undusted and the yard had food and beer cans strewn around, looked like there had been a party. The owners were notified when we returned and I was told I should have called while we were out there...why, when the hot tub could not be refilled, heated and have chemicals adjusted in the three days we were visiting. I ask for some reimbursement for the lack of a hot tub but never had a reply from the owners. I had even discussed the tub with the owner before booking and she mentioned maybe it would snow and be fun for us. Well it snowed plenty and would have been nice had we had a working tub. I understand owners have to rely on housekeepers to clean and we took care of that issue and did not ask for compensation, but when a property is advertised with certain amenities and they are not available a discount is expected and should be offered. We have only had positive experiences in the 20 years we have be coming to Estes Park prior to this one. We visit 3-4 times a year but would not rent from these owners again.