Relaxing location - Deceptive Advertising
Review Submitted: October 21, 2009
Date of Stay: October 2009
We overall did have a good experience at this property, but there were 2 incidents that detracted from my enjoyment of the property.
Before we arrived, I noticed on the 4th page of the 5 page rental agreement that we were limited to 60 miles per day in car rental usage. There are shops in walking distance, but to get to any decent beach, or into the town of Kona, it is at least 25 miles one way. You really can't drive much on a daily basis. It isn't like a rental car where you just use and fill up at the end of the trip. I spoke to the owner about this before our trip, and she seemed personally offended that I wanted to drive the car to the other side of the island to see the volcanoes. We actually ended up renting a 2nd car to see what we wanted on the island and not be charged extra by the property owner.
2nd problem was they will recommend a limo service that will pick you up at the airport and take you to the condo upon arrival. They charge what I though was an average price for a limo, or at least would be normal on the mainland. In fact, since this was our honeymoon, I cancelled our limo after the wedding since we would be starting our honeymoon with a limo ride. I was very disappointed to end up being picked up in a Mini Van with the name of the limo service written on the side window. Was a big let down.
The rest of the week was great. The condo is spacious and beautifully decorranted. We BBQ'ed a couple times, and made breakfast and lunch at home in the fully stocked kitchen. We went to the pool several times and enjoyed the area very much.
It is certainly a good deal for this property, I just don't want anyone surprised and disappointed as I was in those 2 factors.
Owner's Response: We offer the use of our personal vehicle as a COURTESY to our guests and do not charge extra for it. As a matter of fact, our prices are lower than some of the other homes without a car, a Jeep no less! We ask our guests upfront, in a contract that must be signed way in advance to be considerate with the mileage because of wear and tear on the car. Those guests that plan on long exploration trips are better off renting an inexpensive vehicle for the day. Some of our guests rent our home because it is nicer than most and don't even use our car. As another COURTESY we recommend a car service for our guests, the driver will meet you at the gate and is very helpful with the luggage. It is reasonably priced for Hawaii. The limo service must be specified and costs a bit more than the minivan. We provide the information and our guests deal directly with the car service. We get a lot of good responses about them. We can not be responsible for misunderstandings that happen between folk that do not involve us.
Did you find this review helpful?
Yes
No
