nice home, not the greatest property manager
Review Submitted: July 3, 2010
Date of Stay: May 2010
Three of us rented this vacation condo in early May for a girls' scrapbook weekend. The house itself was nice, the photos fairly represented the home's appearance and amenities. The beds were very comfortable, the kitchen was well furnished and we had plenty of room to spread out and do all our crafts. The home was clean enough in most places, but certain areas were in dire need of a more thorough periodic cleaning. The carpet on the stairs leading up from the ground floor (the entire living space is on the second floor - something to be aware of before you arrive with several heavy craft suitcases apiece ...) was positively filthy in places, mainly from being a high-traffic area, but there were several carpet stains where things had been spilled and obviously never cleaned up. There was a place on one wall of the stairs where some liquid had been spilled down the wall and not wiped up. The walls and door frames were generally dirty with old dust, obviously had not been wiped down in some time. The kitchen was adequately clean, however, as were the toilet and sink areas, and there was no odor of any kind.
I would caution anybody considering renting this condo that the management company is extremely inefficient and frustrating to deal with. When we originally inquired about the property, they were quick enough to respond and send us a copy of the rental agreement, but getting any kind of response from them after that was next to impossible. The rental agreement clearly states that the key code to the front door will be sent 6 days prior to the arrival date, but despite many emails and phone calls, the key code was not finally sent to me until the night before our date of arrival, in a short, surly email. The phone # they listed was not EVER answered, despite repeated attempts to reach someone that way. Perhaps the most telling indication of this company's ineptitude was the email I received exactly ONE MONTH after we rented the condo, providing the key code and all the helpful instructions about the house that we would have loved to have had before we arrived. As it turned out, since we received no instructions of any kind, we just had to figure things out for ourselves. Other vacation rentals I have stayed in provided a list of phone numbers for contacting the company should you have questions or any sort of emergency. In this condo - nothing.
Even though the house itself was comfortable, I would not rent from this company again.
Owner's Response: The old property managers were fired for issues we had with them. We now manage the property personally to ensure everything works smoothly. Sorry for the trouble.
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Helpful votes: 4/4
