My Stay..
Review Submitted: June 4, 2008
Date of Stay: May 2008
I recently rented this property for a vacation with some friends. This property was not exactly what we were told the picture for the place is not quite right in the picture it seems to have some yard this is not true the homes are very close together. the discriptions says there is plenty of parking this is not true there is only room for one car. We were told check in was at 3 when we arrived at 315 the place was not ready, when we were able to check in there had been a leak so some spots in the floor were wet they tried to fix this but the floor remained wet. also the ac did not work we turned it on when we got there and by the next morning it was still not cool in the house. This place has many elderly people that are full time residents we were not aware off this upon ariving this should have been brought to my attention before making the reservations. i was disappionted by this. this property is perfect for elderly people not for people whom are young and want to party on their vacation. The owners did try to help but things just did not work out.
Owner's Response: The woman posting this review is a college student who rented our cottage along with seven other college aged students. She was asked to leave our resort after one night of her three night stay. She was asked to leave because (1) she and her friends invited approximately a dozen additional college age people to her cottage to party well into the early morning hours, (2) displays by some of her guests of vulgar and embarrassing antics, and (3) disturbing and disrespecting numerous other guests in the resort.
The resort actually does have plenty of parking available for a reasonable amount of guests, either at the site or nearby; however, this property definitely is not a party place and has never been advertised as such. The resort primarily caters to families and retirees. Between the time the previous guests in that cottage departed earlier that day and the time this guest checked in, we discovered a broken dishwasher hose had caused water to leak onto the carpet. We immediately instructed three staff members to use fans and towels to dry the carpet as quickly as possible. The carpet was indeed a little wet when the guests arrived. Therefore, we offered to either move the guest to a different cottage or refund their money. Upon further inspection, the guest stated it would be acceptable and stayed.
When the guest was asked to leave, we apologized for the inconvenience and stated our resort was not a good match for her and her friends. We immediately refunded two nights of her stay, even though we were not obligated to do so. We are truly apologetic for any inconvenience this created.
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Helpful votes: 13/13
