Kailua Kona Vacation Rental apartment

Check-In and Check-Out Times: Default Check-In time is 3PM, Default Check-out time is 12 noon. We frequently have guests coming in the same day you leave or/and vice versa. If you expect to need to remain past 12 noon the day you depart or come in earlier than 3PM the day you arrive, please book those days. It is very helpful to know your arrival and departure times especially if you will arrive later than the default or/and you will depart earlier than the default.

Payment Policies: When we send you a statement or quote, the charges are clearly broken down for you to examine before you are charged or you send payment. We can process your request for booking our vacation rental with two payments if you qualify as follows: a) When your arrival time is more than 60 days ahead; -and- b) The total amount is over $500. Another way to say this is that 'If you are arriving in 60 days or less and/or if the total amount is $500 or less, the whole amount will be due in one payment.' If your total amount is over $500 and you will be arriving in over 60 days, then you do qualify to pay for your vacation rental in two payments and this is how that works: (1) The first payment (also called the Initial or Hold or Booking Deposit) is at least $500 (you can pay more if you prefer) and it is due As Soon As Possible to secure your space and the dates you want to stay; (2) The second payment is the balance and that payment is due before 60 days of your arrival date.

Cancellation Policy: All cancellations are subject to a $50.00 reservation fee deducted from any rent paid in advance. Damage Deposits are fully refunded if there is a cancellation. WE WILL REFUND ALL RENTAL FUNDS IN FULL, MINUS A $50 RESERVATION FEE, PROVIDED WE HAVE RECEIVED YOUR WRITTEN CANCELLATION NOTICE TWO MONTHS PRIOR TO YOUR ARRIVAL DATE. Less Notice and we will refund only at the replacement time and amount we can re-rent your space for, if possible. Written notice may be made by email, fax, or postal service but it is your responsibility to acknowledge we got it. Deposits help offset non-shows that tie up our unit with our good faith assumption it was rented for the time you booked it.

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