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Great Cruz Bay Villa Rental Photos and Description
1 Bedroom, 1 Bath villa sleeps 2-4
Villa ''Bliss'' Has Incredible Ocean Views, Is Totally Renovated And Includes Brand New Pool. This one bedroom,1 bath condo has full marble bathroom, marble counters,gourmet kitchen, mahogany cabinets, stainless steel,top of the line appliances, mahogany trim, vaulted ceiling, terracotta floor tiled inside and out. Huge wrap around balcony captures year round sunsets. New pool, a/c, w/d, satellite TV, wifi.
Good location. Great view. Private and quiet. Grill was barely operable; burners were corroded. Sliding doors were off track. TV remotes did not work; no batteries. And, no point of contact if we needed assistance. A lot of potential, but lacks attention to detail.
My husband and I just returned from the most amazing vacation! Villa Bliss was incredible, and had everything we needed and much more! Morning coffee on the deck with the most amazing view was a great start to each day. We spent our afternoons at the pool and evenings on the deck grilling and watching the sunset. The villa was beautiful and equipped with everything we needed. We couldn't have asked for anything better. Om Villas was so helpful and efficient! We are already planning our next trip back to Villa Bliss!!!!
Nice View, but unit in need of work & maintenance
1 of 5
For starters, the units owner lives in Florida, which was a problem on several levels. Mainly because there was no local contact for emergency & maintenance (which was a problem if you read our review). To begin with, after a long day of travel we arrived to a unit that was supposed to be unlocked & have a key waiting inside for us. We were locked out & I called the owner(at $2.00 per minute if you have Verizon) & she didn't answer. Eventually we had to go door to door & knock on neighbors doors for help. Luckily, one of the neighbors had her cell number & was able to leave a couple messages. Then a housekeeper arrived who could get into the lock box to let us in. Only to find out the unit had not been cleaned since the last guests were there. Dishes in the sink, dirty sheets piled up on the couch, dirty floors, counters, bathroom, ect... I helped the housekeeper clean up the unit, I swept while she cleaned. The housekeeper was very nice. The housekeeper said that she could have cleaned up but wasn't aware the unit had been rented, which we felt strange, because we didn't rent last minute. My wife & I were not happy & were refunded $100 after requesting one. We were told it was an internet problem, but they had plenty of time to confirm our stay beforehand. The owner also sent us an email which stated how swiftly she fixed the situation, but on our end it was an uncomfortable/unprofessional 2 hour fix! Pros: Great view Cons: - Both screen doors were off the tracks when we arrived & this was not fixed during our 8 day stay which would have been nice. - Spiral staircase and very small, cramped bedroom, stained mattress. - Very steep driveway with lots of potholes & a scary blind turn. - Toilet had a terrible odor coming up from sewer lines. - Door handle & lock need replaced, nearly impossible to lock in under 5 minutes! - A bird has a nest in the outdoor laundry room & swoops at you if you get near it. - There are ants in the kitchen, bedroom & bathroom, come out of floor molding. - We ran out of water the last 20 hours of our stay & emailed for help, although we were not emailed back till after we had to leave for the airport (without showers). I had to get buckets of water from the pool shower to dump into the top of the toilet to flush. She refused to refund us for this. - Gas grill has seen better days, interior is deteriorating. - Odorous water we only drank bottled water. -Remotes didn't work We wouldn't stay here again!
Submitted: Jul 5, 2014
Stayed: Jun 2014
VRBO, from HomeAway
Owner's Response: We do appreciate reviews however this review is not exactly accurate. There was a discrepancy in the calendar so the cleaning lady did not see someone was coming in. It was human error, these things happen occasionally. Nevertheless, as soon as the guests' call was received, it was responded to right away (total of 15 minutes wait time) and we has someone up there to unlock the door (with her own keys) within 20 minutes. We have been in business for over 10 years renting villas and this is a very quick response time, especially on a Sunday evening at 8 pm. Regardless of our company being based out of FL, there would be no faster response time even if we had been on the island. It was not the neighbors call that we responded to, it was the guests' call, they just didn't allow any time before going around knocking on doors. We do have an agent on island who is available at all times. We spoke with the cleaning lady that very night who told us everything was clean (sheets as well) but she just had not made up the bed. Also, it was not "dishes in the sink" it was a single vase which the cleaning lady uses to put fresh flowers in for each check in. Since she did not know there was a check in that evening she had simply not yet made the bed nor put fresh flowers out.
We emailed the guest the very next morning to again apologize and offered them $100 refund for the inconvenience. We then received this response: "Dear Liz, Thank you for crediting us $100, we feel that is fair. Today we put yesterday behind us & had a fantastic time. Thank you! Ron & Laura Rittle".
The next thing we heard was the morning of departure that they did not have water, to which we responded right away asking if the power had gone out. The power had gone off island wide for a short time during the night and when this happens the pump has to be primed in order to get the water flowing again.
-Toilet odor was not brought to our attention until after the guest left and it was just the filters needing to be changed.
-Water is derived from the rain on STJ and collected in a cistern under the house.
-Nothing wrong with door handle and lock, these are hurricane impact doors and the handle is just "different" it needs to be pulled up in order to lock and there are written instructions in the villa.
-Remotes work just fine.
-We enjoy the wild life on the island.
-We do exterminate frequently but it is an island and there will be bugs.
-Looking at screen door and gas grill.
Villa Bliss is by far one of the most relaxing places I have ever stayed and the view is amazing! My husband and I stayed here for our Anniversary. It’s so cozy and has everything you need. It was so peaceful and private, we sat on the deck every night and used the grill to cook lobster and steak, it was awesome. Great sunsets too! The view from the pool is even amazing and we were the only ones there every day. Villa Bliss is very romantic and something my husband and I have been looking for and needing for a long time. The bed was very comfy and you can see the stars at night from the large picture window. We loved our stay and would definitely recommend Bliss!!
There are pros and cons to staying at this villa, but overall the pros outweighed the cons. My husband and I had a wonderful vacation in St. John and just loved the island. I would consider staying at this villa again if I could be assured there would not be repair issues on my next visit.
Pros: - Wraparound deck with million dollar view. We spent a lot of time on the deck. The grill did work for us and we stayed home for dinner 2 nights. - Washer and dryer. - Updated kitchen and bathroom. - Very private villa. We did not see any other people all week! - Enjoyed watching the birds that would come to the birdbath. - Comfortable, king-sized bed. - Reasonably priced (for St. John) - Very close to town, ferry, Starfish market. Loved the convenient location.
Cons: - Spiral staircase and very small, cramped bedroom. This was a relatively small inconvenience. We got used to going down the stairs in the middle of the night (bathroom is downstairs). - Very difficult to find at night. Plan on arriving during the day when you can see! Very scary drive up the mountain with hairpin turns, very steep grades, narrow roads, etc. Driver cannot have too many drinks in town and be expected to drive back up afterwards! We eventually got used to the drive. - There were several repair issues we experienced (that were communicated to rental agency and not corrected when we were there). Both screen doors were off their tracks, several lightbulbs were burnt out, towel rack feel off the wall. Dishwasher also had a bad smell. That went away after I ran it a few times. I think it has something to do with the water quality in St. John. We drank only bottled water. - Shared pool was nice with beautiful view but the pool area could use a refreshing -- some potted plants, new furniture (furniture looked very shabby).
We just returned from villa Bliss and loved it. Everything was perfect. Our stay could not have been more enjoyable and Liz at Om Villas couldn’t have been more efficent. The villa is not only beautiful but very peacful and relaxing, which is just what we needed! The pool is just steps away from the villa and we really enjoyed how quiet it was. Both the villa and the pool have the most incredible views I have ever seen. This vacation really rejuvenated us and we will be coming back to Bliss, and soon!