Declining quality?
Submitted: October 21, 2011
Stayed: October 2011
There were definitely some good things about this apartment and everyone’s priorities vary, but in general I don't think the average person would be comfortable here. First, Viet was wonderful to work with. He was responsive and flexible and helpful with my request to drop my suitcase off early. He also proactively offered to waive a fee when we had a little trouble coordinating to get me the keys. As for the apt, the location couldn't be better. Right in the heart of the West Village and close to multiple subway lines. My poor review, however, comes primarily from the lack of cleanliness. Viet said there was a problem with their regular housekeeper and the replacement was not up to par. I would agree. But other things such as heavily stained bedroom & kitchen curtains as well as a stained shower curtain left me feeling the whole place was unclean and had seen better days. The building is quite shabby, which is out of the owners’ control, and it would be fine if the apt was comfortable. But the apt was quite shabby as well. Perhaps some fine tuning would bring this apt back to the state the earlier reviews experienced. To be fair, when I expressed my strong discomfort with the apartment, Viet did ask me what we could do to resolve the issue but I chose to leave instead because there was nothing that would have made me comfortable. I use VRBO for most of my travels and this did not even come close to an average experience or appropriate condition.
Owner's Response: We are certainly disappointment that Shari had a bad experience. We do our best to provide a comfortable apartment at a fair price. After Shari contacted us with her unhappiness, we tried to understand what we could do to address her concerns. The window curtains had water stains from being left open and were promptly replaced. The shower curtains were past their prime and also replaced (very embarrassed that they were still being used). Other then the curtains, she had no other specific complaints but did not want to stay so we gave her a full refund. Maybe she would have been happier at a hotel in Times Square.
Helpful votes: 3/3
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