Very disappointed!
Review Submitted: September 15, 2009
Date of Stay: August 2009
When we arrived at the rental (@6pm), it was quite an oven inside (94 deg). We suspect that that the house was not professionally cleaned after the last renters left at 11:00am because no one would be able to work in that house without AC...and if it was professionally cleaned, it should have taken several hours to clean. [Owners....please ask for proof from your cleaning company] The rug in the living room was dirty with spots, bathroom sinks were not cleaned, dust bunnies were in the hallway and bedrooms downstairs and crumbs were all through the kitchen floor. We opened as many windows as we would to air it out, and discovered that one of the dining room windows were sealed with duct tape....and of course...would not close completely afterwards. The "airy screened porched...was "airy" alright. Most of the screens were torn and barely hanging on the windows....with no storm windows or anything to replace them with. So when it rained the next day...the entire porch was saturated, including the day bed. There were so many bugs at this location(Slaughter Beach), it really ruined being outside. The grill is located on the other side of the building on a patio that is overgrown with weeds and covered in bird droppings. Yes, the small picnic table and benches are also covered with droppings (there's no picture of this area in the description). The smell of the area is detectable from Route 1...we understand its from the Horseshoe Crabs beaching and dying overnight. Lastly, the house sits in the corner of the only intersection in Slaughter Beach...pretty much the only way in or out....you hear every car, truck, motorcycle that comes and goes. By choice, we merely slept there. We spent our vacation at Rehoboth Beach or Cape Henlopen State Park.
Owner's Response: We are always upset when any renter does not enjoy their stay at our house. Unfortunately the very few who are not pleased with their stay write reviews while the vast majority that are pleased do not. To address this review specifically, this renter was not happy with how quiet and calm Slaughter Beach is; they wanted to be in the middle of a bustling beach community. Renters looking for the hustle and bustle of a “boardwalk” beach community should not consider Slaughter Beach. We tell all renters in advance that Slaughter Beach is perfect for people looking for a quiet, peaceful, calm vacation away from the craziness of everyday life. If you want to walk out of your house into a party, pay double and stay in Rehoboth.
The A/C in our home is wonderful however the prior renters clearly decided to forgo it and when this renter arrived it needed to be turned on and given time to catch up. The house normally cools to 75 degrees in 2 hours and there are fans in nearly every room. We have received very positive reviews for our cleaning service this year after changing to a new, more expensive service due to problems during 2008. We evaluate the overall satisfaction of our guests related to cleanliness every year and determine if a new service is needed. The screens on the porch had been popped out by a previous guest and not reported to us. As soon as they were reported they were fixed the same day by our local handyman. We have a host of local tradesmen available to address any need typically same day IF the renter reports it to us which this renter did not until after their stay. The complaints about the BBQ area are valid in that our handyman did not notice two birds nests in the deck rafters above the deck until this renter told us at which point they were removed and the patio cleaned. We will be installing a completely new patio area for 2010 with a new BBQ, new pressed concrete base and new furniture. As for the bug issue, EVERY beach community has bugs; it is the nature of a beach. Slaughter Beach does not have any more or less than Rehoboth or Ocean City.
Again, we are always upset when someone does not enjoy our home as much as we and 95% of our renters do. We would be happy to share the comments in our guest book to prove how pleased most renters are. Please make sure to contact us by phone and ask many questions to ensure that Slaughter Beach is right for you.
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