Our Stay
Review Submitted: July 10, 2009
Date of Stay: June 2009
My overall experience of this property was good. I was a little dissapointed with the lack of small things such as T-towels/dish cloth and basic things such as salt & pepper. Also, there were no pool toys and my experience of renting many villas was that someone always leaves pool toys behind for the next visitors. Not sure if the rental agents remove all this type of stuff but it meant I had to go and buy a whole load of toys on the first day there and leave them behind when I left. Whilst we were there the pool was maintained twice but not very well. All our things were lifted off the ground but the deck was not cleaned and there was still quite a bit of dirt in the bottom of the pool. The pool safety fence was great as we have two small children.
All that aside, the villa was very comfortable and a very reasonable price, I just felt it lacked the personal touch I have experienced in previous villas.
Owner's Response: In a positive response I have received the following feedback for our local agents.
We have recently stopped leaving pool toys for many reasons. The first is because most owners want them removed as they get moldy and attract bugs and pests. Secondly pool toys do present a liability issue if left in the pool area.
A few years ago a young child drowned in a pool because they attached an inflatable toy to their ankle. It was found that if the toy was purchased by the guest it would be their responsibility, as opposed to one left there that could be a liability for the owner.
We were not informed about the tea towels, but if they were there before they probably were in the drawers. If not they could have called us and we would have delivered some within an hour or so.
As we always precheck each home before the guest arrives, we also check the pool and pool area. The pool is cleaned once a week and not every day. Unfortunately it was raining constantly during the time of the guestsstay and even after a few hours of hard rain debris can wash onto the deck. Sometimes, even a day later after steady rain going through the screens, a pool may look like it needs a slight clean again. This is just something we do the best we can with, but it’s not a perfect situation. If we had heard from the guest during their stay we could have sent the pool guy back to at least explain this to the guests.
We would always encourage guests to contact our local agents immediately as they are only located 5 minutes away and are always on call to resolve and small issues that may occur during a stay.
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Helpful votes: 1/1
