Disappointed
Review Submitted: May 29, 2009
Date of Stay: May 2009
Reading the description gave the impression the property we rented was on 28 acres and in actuality the nearest house was only about an acre away. Since they had farm animals, it wasn't ideal for our dogs to run which was one of our main reasons for selecting property. Also we were told we could have late check out and then got a call at 9:30am saying we needed to be out by 11am.
The cabin is cute and clean, the food provided including homemade bread was nice so it may be right for some folks, but not if you are looking for total privacy and a place for your animals to run free.
Owner's Response: After 12 years and over 500 bookings of very satisfied customers, Gail and I were surprised to say the least about these comments … this is a first for us.
We have no neighbors that are visible our audible from our property and the cabin … the neighbor to our Northeast has a home that is ¼ mile away and is not visible or audible … he has a fence line that is on our Northern boundary that is 1/8 of a mile away and past the fence and tree line are two small barns. Occasionally has his goats in that fenced in area for grazing … again not visible or audible from our cabin do to a thick line of trees the length of that property line …
When we arrived to greet our clients, their pups were frolicking in the pond and the creek and having a great time … and all seemed happy with the pups and our clients, as far as we new for the entire stay ... .
We always let our clients know the approximate boundaries of our property and encourage the use of it all …Had the pups been instructed by their owners to stay on our property, there would have been no issues … and our neighbor politely asked them to do keep the pups on our property … 28 gorgeous acres … all very private, secluded and quiet.
We have the most client driven policies in the industry … we have flexible arrival and departures as is possible, no security deposits, pet friendly, and more.
Obviously flexible arrival and departure are affected by bookings for clients that are leaving and departing on days that are booked by others …
We inform all of our clients that these arrival and departure times can change if a new booking occurs … in this case, we received a booking the night before their departure date at about 9:45 pm for an arrival the next day … we require a 4 hour window for cleaning … as we manage nine other properties within a few miles of Rocky Bottom Cabin … which means that checkout now has to occur at 11am which is our advertized checkout time. We agreed to and encouraged their early arrival and only the late departure had to be changed because of the new booking arriving on their departure date.
We made the call to our guests and informed them of the new booking and that there departure time would unfortunately have to be the normal 11am time …
We are disappointed that their stay included these two issues, and we hope that folks will understand our position on the issues.
Bob and Gail
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Helpful votes: 5/5
marks the location of the property in High Country & Blue Ridge Mountains
