Beasley & friends at Long Lake House
Beasley & friends at Long Lake House
Submitted: October 30, 2011
Stayed: October 2011
5 friends and I spent 3 nights at the Long Lake House. We found the house to be true to all pictures presented online. It was decorated well, and comfortably furnished. As the pictures foretold, the view was outstanding......beautiful to wake up to and to watch as the sun set over the lake.
We only had two glitches, the pilot light was not lit on our furnace and we had no water for the first 24 hours there. Yep........it wasn't pleasant. The owner's inlaws were helpful in lighting our furnace, but could not fix our water problem. So, we toted water to flush toilets, skipped showers and had no water to wash dishes. Not what we had planned for a dream weekend. I know some things happen, but this problem could have been averted had someone checked on things prior to our arrival--a suggestion I would definitely make for future guests.
Another couple of suggestions would be to extend the check out time to 11 am. Sleeping in is part of the luxury of a getaway weekend. We hurried and some of us left at exactly 10, but others were 10 minutes late. The unsettling part was the cleaning staff arrived at exactly 9:58. Odd to say the least. Also, there were evidences of bugs in the house. The presence of bug traps at the doors told me that the owners were aware of this issue, but I would recomment removing the traps while guests were onsite.
While this sounds like many things, let me assure you that we loved our stay in spite of the water issue and plan to return next year. The house is beautiful and well maintained.
Kudos to Mark for his patience in handling my reservation, helping me open the security box and the many phone calls during the water crisis!
Owner's Response: Dear Glenda,
We are happy to hear you had a great stay despite the water problem. We were unaware of the problem and have since implemented a permanent solution. While it is no excuse, this is the first time any type of problem has arisen with our guests. We plan on following your suggestion and have the house checked out prior to the arrival of any guests, particularly after the house has remained vacant for a couple of months (we simply haven't had any problems prior to your visit). I recognize the cleaners are prompt but we also proivde the opportunity for our guests to have late check-out upon request.
In addition to the $100 discount for your review, we would like to also offer you a free nights stay during your next visit (and a late check out). We appreciated your patience as we worked through this issue. We sincerely hope your future stay with us will be relaxing, peaceful and trouble free.
Thank you again,
Mark & Shelly Long
Helpful votes: 5/5
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