Flagstaff Vacation Rental house

my family stayed here May 2009. There is a pool at the country club, but the owner of this property doesn't have a club membership. You can buy a 1 week memebrship, which the property owner told me would cost $20., in reality it cost $70. There were phones in the house but didn't work. I called the owner on Wed. to tell him, when we left on Sat. they still did not work. We had about $50. in roamimg charges since we had to use our cell to call local restaurants, etc. I sent the owner an e-mail about these things after I returned home and never got any response from him. I rented through another website that is affiliated with this site but couldn't write a review of this property on that website.
In addition the property was not up to my standards for cleanliness. The dryer was full of wet towels and sheets, and the washer was full of dirty sheets. I dried and folded the dryer items. (I also told the owner of this in my post stay e-mail) We used some of those towels but they were musty. Carpets and furniture were dirty. Bed in master was comfortable. Bedroom in back of house with queen and futon had no covering on one window so it was very bright by 6 in the morning.
This house has lots of room and potential - I think it's a shame the owner doesn't take better care of it.