Beautiful flat, but....
Review Submitted: October 26, 2009
Date of Stay: September 2009
We were a family of five, and chose this flat because of the lovely pictures, few good reviews and ideal location for our needs. The flat indeed is adorable and very spacious. Upon our late evening arrival, we were very surprised to find both bathrooms with no toilet paper and one with no towels, the kitchen had no kitchen towels nor dish washing soap. This is something that should not happen when one is charged a $150 cleaning fee. On our way to look for a supermarket to purchase those basics we met the owner, who brought up some of the missing things and purchased new towels the next morning. Three of the bedrooms are spacious and have big comfortable beds, the fourth is very small and has bunk beds which are (according to my teenagers) mostly uncomfortable (not shown in the pictures). The wireless internet was not working most nights and early mornings (which is when we had some free time for it). The owner has the router downstairs in her flat, so you can only get it reset if she is around. The driveway leading to the back parking was badly paved, a fact which resulted in me falling and hurting myself on the first evening. It was fixed a couple of days later as a result of this fall, as was the broken shower head in the kids bathroom and the missing electric socket cover in our bedroom. We were surprised that after everything that went wrong during our stay, we still had to write and ask for our deposit to be returned to us more than two weeks after our departure. It was promptly returned the next day, with a deduction of the cleaning fee, which in my humble opinion should have been adjusted in our case.
All of the above being said, this beautiful and spacious flat is well located in a quiet and safe neighbourhood. If you have something bigger than a compact car, you probably shouldnt try and take it down the driveway to the off street parking . And, if you get back after 8:00pm, be prepared to look for street parking more than a few houses away.
Owner's Response: I am very sorry your that your stay was less than perfect. With vacation rentals, it is near impossible to control everything. Sometimes the housekeepers and handyman miss things and I was not aware of this. I am happy that you mentioned how I rectified everything that was wrong, short of giving you a discount and replacing the matress (which you didn't mention while you were here). I appreciate your review which demonstrates how quickly I try to rectified your problems with my flat, but more importantly you state that the flat is GORGEOUS AND SPACIOUS.
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