Good Luck
Review Submitted: July 11, 2008
Date of Stay: July 2008
Property COULD have been really nice. . . . Penthouse was dirty, floors not swept, I don't think the tile had ever been mopped, counters dirty. We definately left it cleaner than we found it. There were A LOT of things that did not work. For starters, the air conditioning in the main part of the house didn't work. And forget the view because we had to keep the shades shut, just to help with the air situation. The jacuzzi didn't work the entire time that we were there. And good luck trying to get someone to take a look at the broken items. We NEVER saw Mike, the manager, the entire time that we were there. We were able to speak to him about the broken items, but he never offered to fix them or even take a look at them. Simply Never saw him, not even once. We even tried calling Tim, we left several messages for him, but he never returned any calls. Also, the property is FAR away from most eats and shopping. But, that does have an advantage, the beach was beautiful !! I highly recommend Capt. Cove and Cancun-Limo transfers. Also, don't take the time share tour offerd in the lobby (it save some money on tours). It takes 4 hours instead of the 1.5 they tell you. Please purchase this penthouse at your own risk. It could be REALLY nice. It's just dissapointing when you spend so much money and are not happy at the end. I've used cyber rentals before and have always been extremely satisfied.
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Helpful votes: 2/2