Good Luck
Review Submitted: July 11, 2008
Date of Stay: July 2008
Property COULD have been really nice. . . . Penthouse was dirty, floors not swept, I don't think the tile had ever been mopped, counters dirty. We definately left it cleaner than we found it. There were A LOT of things that did not work. For starters, the air conditioning in the main part of the house didn't work. And forget the view because we had to keep the shades shut, just to help with the air situation. The jacuzzi didn't work the entire time that we were there. And good luck trying to get someone to take a look at the broken items. We NEVER saw Mike, the manager, the entire time that we were there. We were able to speak to him about the broken items, but he never offered to fix them or even take a look at them. Simply Never saw him, not even once. We even tried calling Tim, we left several messages for him, but he never returned any calls. Also, the property is FAR away from most eats and shopping. But, that does have an advantage, the beach was beautiful !! I highly recommend Capt. Cove and Cancun-Limo transfers. Also, don't take the time share tour offerd in the lobby (it save some money on tours). It takes 4 hours instead of the 1.5 they tell you. Please purchase this penthouse at your own risk. It could be REALLY nice. It's just dissapointing when you spend so much money and are not happy at the end. I've used cyber rentals before and have always been extremely satisfied.
Recommended for:
Girls Getaway,
Families with Teenagers
Owner's Response: Kevin and Karie stayed with for a week in July, 2008. They arrived on July 2. I had left to visit my family out of state for the week. My manager, Mike, volunteers for a youth soccer league. That year, his kids were doing very well. Mike had asked about the possibility of going to Acapulco in the event his kids made the finals. When the kids had officially made the finals, I encouraged Mike to go. I asked only that he find a worthy replacement in his absence. Mike had never been on a plane before, let alone have his team go to the finals. Mike gave basic instructions to a friend of his and this turned out to be a mistake. He really did not know who to call in the event a tradesman might be needed. Meanwhile I had no cell phone signal where I was visiting in Kentucky. This made for a very frustrating experience for Kevin and Karie. Since this occurrence, the jacuzzi and the A/C were fixed of course. The A/C has also been upgraded since that time. All of the A/C units in each condo I manage at Beach Paradise are newer systems that run independent of the resort A/C system. When it comes to cleaning, this is a task of huge importance to me. My Mom was definitely among the biggest "clean freaks" I ever knew. And I'm thankful to this day for her teachings. She actually was the one who instructed our cleaning crews in Cancun on how clean properly and to establish expectations. After Mike returned I discussed this with him in detail. On subsequent trips to Cancun I always make a point to "pop in" on various units to make sure they are being done to the standards set forth by my late Mother . Lastly, it should be noted that Kevin was issued a $700 credit to his charge card for his trouble. Thank you for reading.
Tim Miller
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Helpful votes: 4/4
