Nice house, but was not clean!!!
Submitted: July 3, 2012
Stayed: June 2012
As we pulled up to this georgous house last week, it most definitely was bigger in person than what the pictures portrayed. The lay out was just incredible and the bay in the backyard was beautiful, and having your own dock to fish from was great for the kids.
Now for the not so good. The house was filthy, in fact we had to go around and clean all the toilets and showers before use, the floors needed cleaned and all the counter tops needed scrubbed. The carpet was fithy and most of the table lights had burned out bulbs. The kitchen sinks facet was hard to shut off, the master suite's shower head pulled out of the wall, the livingroom couch had a broken back on the one section and the pull out double bed which was the sleeper sofa in the garage was destroyed and not useable. All it would of taken is a few people for a few hours to fix all these issues, but for the money we paid.....I was MAD!!!
Overall if you disregard the middle paragraph, the house was beautiful and the location was great, we had fun despite how dirty it was....we just cleaned it for the week so we could rest!!!
Owner's Response: Kelly,
I appreciate your candor and I think its good to give an honest review. I hope you feel I did my best to respond to your needs when you called me I wasn't aware the cleaning was unsatisfactory or I could have sent someone back out to you. Of course there wasn't much I could do at the time about the larger items on your list that you had told me about, without disturbing your stay, I hope I made the right choice and apologize if it was not. As anyone can understand it takes a good trustworthy team to keep such a large home in working order. Unfortunately my team failed me and due to this grievance they have been replaced. I can assure future renters as well as yourself that those types of issues are few and far between. I hope you will consider to stay again, see that this was a singular occurrence. I would like to offer your 25% off your next visit. I will also send a personal message to discuss further options to insure you are satisfied.
Thank you again for giving us the opportunity.
Helpful votes: 5/5
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