Nice condo but very noisy surroundings
Review Submitted: January 6, 2009
Date of Stay: December 2008
We stayed in unit F2 from Dec 27th until Jan4th - the condo is very clean/well maintained and well equipped. The rental agent and on- site property manager were very helpful and a pleasure to deal with. The main problem is the bar right next door to Luna Encantado, which apparently only opened earlier this year.
If you like raves and techno music then this is the place for you. While you can't hear the music too much while in the condo (there is hurricane glass on the windows), the minute you step outside you are subjected to nonstop music which blares from the early morning hours, throughout the day until mid-afternoon, then starts up again in the evening. It makes lying by the pool or beach less than relaxing. We ended up going to the beach at Playacar one day to get away from it. Many other people staying in other units were equally or more unhappy, especially those in units directly beside the bar.
We expected New Year's Eve to be noisy (that's normal) but this went on almost every day we were there. Hopefully the condo association will be able to put some pressure on the bar owner to tone down the music, at least during the day. Otherwise, I would only recommend this location to real party-goers, not families or couples looking for a quieter environment.
My previous stay in Playa del Carmen was in the Playacar area - I definitely preferred it to the Luna Encantado location - beach was less crowded, less noisy but still within walking distance to all the shops, restaurants, bars.
Owner's Response: The owners acknowledge that the noise from this club has been loud but that has been nearly completely remedied.
Luna's HOA and management staff have worked with the club's owners to reduce noise levels and hours of operation. Additionally, the condo owners have installed hurricane glass and a new concrete barrier between the condo and the club to eliminate unwanted noise.
This club, along with the rest of the bars and restaurants in Playa and especially along the beach, operate at extended hours during the 2 weeks around Christmas and New Years and 2 weeks during spring break. The festive activity during those periods affects all beach-front lodging. The remainder of the year this club is open only a few hours per night, and in fact isn't open at all during certain times of year.
Between the club's reduced hours and the sound improvements to the condo, guests should not be disturbed by club noise.
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Helpful votes: 5/5
marks the location of the property in Quintana Roo
