4
A few hiccups but everything worked out!
We were in town for a wedding and needed to accommodate 8 adults. Mark was very helpful in letting us know that he had this cottage and an apartment unit available that would be able to fit 8 guests. This was perfect as we all wanted to stay closeby and keep costs to a minimum. He and Mona were also very responsive prior to our arrival. I had a lot of questions and even a request for a late check-out and they were very reasonable and quick to respond. We read all the reviews saying that the cottage was very clean. However, when we checked-in after dinner, there were wet towels lying around and linens unfolded on top of the beds. We were somewhat surprised. We emailed Mark and Mona and they responded almost immediately with a call. Apparently, the cleaners had cleaned the wrong unit. They were very apologetic and they made arrangements to clean the cottage early the next day. They also made sure we got clean linens that evening so we could sleep. They were very accommodating and reassured us that this had never happened in the past. The cleaners arrived before 9am the next day and did a thorough cleaning. We can see why all the reviews spoke so highly of the WBH cottage. It was a quick 2 night stay but everything worked out well for us and it suited our needs just fine. It was a great value considering some of the prices the other wedding guests were paying for hotels and condos. I also really appreciated dealing with Mark and Mona, who were great hosts and so committed to providing a high level of quality. I do feel that the apartment unit was a bit more modern than the cottage unit, but again, for a 2-night stay, it was a great value and very cozy. If we're in the area again, we would definitely stay here (if the apartment isn't available).
Owner's Response: Thank you Emily,
We do regret the error by our cleaning service and appreciate your party being such good sports.
You are always welcome at the White Blossom House and thank you for your business.
Mark & Mona
Historic White Blossom House
Helpful votes: 1/1
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