Great place BUT poor service
Review Submitted: July 28, 2009
Date of Stay: June 2009
We where looking forward this family vacation with our two children and at also my brother in law (who joined us at the last minute and for whom we pay extra for)... unfortunately from the moment that we arrived until we left we where made to feel VERY uncomfortable. During the check in we where showed how to use basic appliances like we had never used them before, the owner (Elena - we never meet her husband-) was extremely overbearing and crossed the line many time, among them by peeping thru the outside windows to make sure we closed the windows after she complain because they where left open... she about invited her self in two days latter unannounced after noticing that the air had been on for two days (bare in mind we where there with a 6 month old baby who among other issues breaks out if he is hot, and after we where told the windows couldn't be open we had no other choice than to leave the air on so the place was bearable in the evenings when we arrived after being gone in the city all day – We where there in JUNE-) but actually didn't enter as she notice the TV was on after she inserted the key in the door (yeah, my brother in law was in the other side of the door and saw her thru the peeping hole).
With that said the place itself was very nice and comfortable, I was disappointed to see that even though the description said washer and dryer available we where unable to use the dryer (hard thing to do when you have two children) but there was some available in the basement. We ourselves live in a 3,000+ sq/ft home with some of the same and even more amenities than this place. I can't help to think that perhaps she saw that we where people of color and just assumed that because of that, and where we where coming from, we had never been expose to such of way of living. She was sadly mistaken, we are well rounded people who had not only travel around the country but Latin America and Europe. before we arrived I was already looking forward the trip back, and the many references I would had given to many of friends, family and coworkers... too bad, that will not be the case.
The question is, would I recommend this place to someone? The answer is yes and no... Yes, for the location and amenities NO for the customer service that unfortunately we where given. Now is left to you to be the judge. Good Luck !!!
Owner's Response: There are rentals that are pleasant and there are rentals that can be a liability .This owner was too kind and generous to give in and accept this rental at the doorsteps, against all principles. The guests arrived to town 6 hours earlier than the owner expected them, after loosing all directions and adress twice provided.They parked at the building with a truckload of belongings and with extra unannounced adult, who presumably did not speak English but who was supposed to be the babysitter of an infant and a 5 yr old inside the apartment, door locked, while the parents were out. At all attempts of contact, he didn't open the door or answered the phone.
Only the expected guests were supposed to arrive and occupy the premises, in the agreed terms, at the agreed time. As a result of this overall experience, in principle we no longer accept families with very young children, not because of the children, but because of the parents.The couple did not care to return the owner's calls about a missing item from the apartment, but they need to vent with a 1/5 review 6 wks after generously being accepted as guests..
Good deeds are punished...
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