Luxury Tree House Garden Cottage

Owner's Response: We thank Wade for his review and take his comments very seriously. We're proud of our many 5-star reviews from our valued guests and hope to earn their high approval going forward. We encourage our guests to call us 24/7 if they have any problems at all during their stay. We have addressed Wade's comments as follows:

1) Wi-fi - During Wade's stay we too noticed a problem with our computers being slow [both slow email and slow internet]. Our router showed a normal green light which is supposed to indicate that the wi-fi throughout our house and the apartment is functioning properly. To correct our slow internet and email, we finally shut our computer down and restarted it which corrected our problem and also corrected the spotty wi-fi problem in the apartment, but unfortunately Wade had already left. We have since tested the wi-fi in all areas of our house and the apartment. We wish that Wade had mentioned this to us so that we could have put 2 and 2 together and realized that the slow computer & internet in our house and the spotty wi-fi in the apartment were related. We would have been able to resolve Wade's and our problems very quickly. Sorry that we are not very tech savvy!

2) We have noted this problem and will make sure our radio and TV are kept at a low volume. The apartment and our house have one common wall and it was constructed with the best sound-proofing possible. Again, we wish Wade had mentioned this to us so we could have dealt with the problem immediately.

3) We've ordered a new sleeper sofa to arrive soon. We've dry cleaned the throw pillow covers and checked them for any unpleasant odor. Again, we wish Wade had mentioned this so we could have dealt with the problem immediately.

4). We are very sorry Wade found the bed uncomfortable. We take his comment very seriously and a new luxury bed is coming next week.

In addition to the issues mentioned above, we are so very sorry that Wade and his wife experienced the problem with ants that we've had in Seattle in late summer and fall because of the drought we've had here. In spite of our best intentions and efforts to keep the apartment immaculately clean, the ants won the battle for a few days during Wade's stay. He and his wife were very gracious and understanding while we did our best to defeat them. We're relieved and happy to report they are now gone and that ongoing environmentally-friendly pest control treatment is in place!

Peggy & David Coats