Will not return
Review Submitted: August 12, 2008
Date of Stay: August 2008
I am sorry to say that this was a disappointing experience from beginning to end. I had difficulty getting return calls from the owner and pictures were never sent through e-mail as stated. I pursued it because the property was well priced and the area was new to me. Directions to the property left out info that the gate we were supposed to enter was closed on Sunday. The directions to turn on the water heater were incorrect. Both bathrooms had hair in them even though they had been cleaned. The furniture is clean but dated. Other properties were much attractive on the outside as well. The pond out back looks larger in the picture and is truly very small. When I called to ask a question, the owner was very abrupt with me. So when there were other problems such as the dirty bathroom I didn't call her back. I didn't want to deal with her on my vacation. I owned my own b&b and would not treat customers this way. We left one day early and luckily found another place to stay.
Owner's Response: We appreciate the guests who stay with us and do our best to be responsive to their needs. If any guest ever finds anything in our unit, not up to your standards, we are just a phone call away, (and we make that point in our information packet to guests) We will have the problem remedied, immediately. Most of our guests are repeat clients and we take pride in that fact. They have, over the years become more than clients or guests, they are our friends. Our maintenance crew is professional and has been with us for over 5 years. We personally check the unit before a check-in to make certain everything is in order. While we have used the same instructions for the unit for over ten years and had never experienced a problem before, we have reviewed those instructions and made them more explicit. The unit was painted, decorated and has new couches and matresses in 2007, it's country cottage, not a city loft or country estate. The pictures show the current furnishings. Unfortunately, there is construction on the main road which makes it necessary for guests to use the back gate. Those are the instructions we received from the complex. Their decision not to staff the back gate was not known to us, nor had any other guest ever pointed it out, we have noted it in our instructions to the unit and can't wait until the road is reopened. We regret any problems a guest may have encountered and only wish we had been given the opportunity to remedy the problem during their stay, or offered them alternate (more suitable to their tastes) accomodations instead of being "blindsided" several days after checkout with a demand for a refund. It's like going to a restaurant, eating the meal then demanding a refund becuase the steak was overcooked. Anyone in the hospitality business wants their guests to be happy. If I ever encounter a problem when I travel, I bring it up to the management in a timely fashion, so they can respond approrpiately. I don't think it's fair to them, or me to complain after the fact, when there's no remedy, and I hope my guests will do the same.
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