One week stay
Review Submitted: October 12, 2008
Date of Stay: July 2008
1. The home was just as described, clean and well maintained.
2. The location was good for us especially coming from New Mexico as it was on the nearest end of town coming into Phoenix. Directions to get there were good.
3. The location turned out to be good for us. Two of our sons came in from Las Vegas and had no trouble finding the place.
4. The owner provided good customer service -- with the exception of internet access. A tech was to come and determine what the problem with it was, but did not make it there before we left.
5. We would recommend this property to others. The property was very well furnished including cooking utinsels, etc.
6. The gas grille outside appeared to not have been used in some time and had not been cleaned. There was a bad and strong smell of rot like that of a dead animal that was difficult to get rid of. Would recommend that the grille be steam cleaned periodically.
7. Minor negatives for an overall very positive experience. Very comfortable and nicely set up for a group of people as described.
Owner's Response: I just wanted to comment on this review;
Our internet was just down at the time and unfortunately, even the tech could not get it online before our guests left. It is back up and working fine. That was the only time someone has had a problem with the connection.
And as for the grill, it is only 1 year old and just beautiful! We have our cleaning crew clean the grill after every departure. It must have been missed, so I sent an additional $50 to my guest for the inconvience of having to clean it himself. I don't know where a bad smell could have come from in a grill that is 1 year old and cleaned all the time! No worries, it is spotless now!
Thank you for such an honest and thorough review.
Lana (owner)
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