DO NOT STAY HERE
Upon arrival on 12/25/10, the upstairs efficiency was clearly not cleaned. There were dead bugs along the baseboards, water leaking from the D/W, food crumbs on the floor and couches, expired food in the fridge along with hairs and other crumbs. We also were given 2 rolls of toilet paper and one paper towel roll upon arrival, and the owner knew we were arriving on Xmas Day. Used razors and used band aids were found in the dressers. Doorwalls were dirty with hand prints, we spent 2 hrs cleaning house. Outdoor BBQ did not work and never did during our stay. Called prop mgr/cleaning lady to complain, she came next day and admitted that the owners left the morning we arrived and she "didn't really clean" and promised to refund our cleaning fee. 2nd bed was NOT a queen but a kids bunk bed. Try having your parents stay in that for a week. Fuses in bathroom blew daily. Master bed had brown marks on pillows, blankets were dirty. Dressers had not been wiped down. We took only a few pics b/c refund was promised. Cockroaches in downstairs-we understand its FL but it was out of hand. No closet in 2nd bed, locked. Pool smaller than pic, lack of lounge chairs (only 2) for a group of 4. Owner contacted numerous times about cleaning fee refund, to this day he has refused to call/email us back or send our $ back, tried to say it was a "utility" fee when in the contract its clearly stated as a cleaning fee. This was supposed to be a great trip, we rent homes in the lower keys annually (this is our 6th yr) and this house was a nightmare. This guy was nice in the beginning but when it was time to get our deposit back, it was the opposite. The contract stated that we would get it in 2 weeks. After week 3 and various emails, my husband called and asked where the check was, owner stated that he wasn't a "liar" that the check was sent, then called my husband an expletive, told him to kiss our deposit goodbye and hung up. It took over 5 weeks to get our deposit back after his asst realized she never mailed it, so it wasn't "in the mail", still trying to get cleaning fee back and he refuses to contact us and/or send us our $. His asst has tried to help us but no response from him. This was the week of our Key West beach wedding so we tried to make the best of it. If you book here, its at your own risk and consider yourself warned. We should have known that something was up when there hadn't been any positive reviews on this house in years. Lesson learned.
Helpful votes: 8/13
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