Not as expected or advertised. There are 2 queen beds, 2 twin beds, 1 futon that can only sleep one and a pull out couch that is rusty and dirty which we could not use as a bed. One queen bed squeeked all the time - the other was taped together with electrical tape. The frame was broken and there was only a mattress. My son fixed the frame correctly (we went out and bought tools and screws) and when we tried to put on the mattress found out that the mattress was a queen and the frame a full - did not fit (no wonder it was taped together). A call with the owner resulted with us first being asked if we could sleep on the mattress on the floor. Finally the owner agreed to buy a new frame but asked us to pick it up. We had to spend most of the second day picking it up and putting it together. He tried to buy only a frame but had to get a bedboard also to put under the mattess (there is still no boxspring). We had to clean both bottom floors extensively before we were comfortable. Ceiling fans couldn't be turned on until cleaned. We could not cook in the oven or on the outside grill because both were filthy. Owner promised to refund cleaning fee because of all of our work but did not do so - said we didn't clean well enough before leaving. There are only two small window air conditioners in the two bottom bedrooms - did not cool off 3rd bedroom on top floor. Ony furniture in bedrooms are a bed and a nightstand (what you see in the picture is all there is). Outdoor furniture on deck were either broken or filthy. Save your money and rent elsewhere. I have stayed at numerous homes with Home Away in several states and this is the first property I have ever had a reason to complain about. Owner never even responded when I mailed out deposits and rental payments - I had to email him to see if he had received. I took pictures of all the issues. I would give this no stars if I could.
Owner's Response: I have listed my home on homeaway.com for years now, our home is in great shape real logs with Anderson windows and all wood inside and always clean and neat. I have never had a group like this before. All they did was complain, lets start with the Log bed made of real log by the way, the foot board was a little loose but if adjusted correctly would have been fine but I was out of town so they couldn't be bothered. I said I would order a new frame and bunker board which the store recommended but could not deliver until the next day, but that was not good enough, I asked if the could pick it up since it was 3 miles or so down the road and they said no problem when we go out to the store for food we will pick it up. This if not a half day job it takes ten minutes for anyone how has ever put a bed frame down. As far as the oven it was left clean and it is self cleaning so I told there daughter in law if it is not up to your expectations just turn it on self clean. They actually did cook in it because it was left dirty for me and there was food in it and dirty. There have been no complaints about the other queen bed squeaking. The outdoor grill is an out door grill, and there is a wire brush if they were so fussy. I have two air conditions because I seldom get requests but for anyone that knows about log homes,stay cool in the summer and warm in the winter. Last but not least I told her daughter in law and son that if you leave the place clean I will refund your deposit, but there was food and garbage in all the waste baskets, food an crumbs on the floor and in the oven and toaster, the refrigerator was dirty, the garage floor was filthy, and they used fireworks that were never aloud. Please do not rent to this group and let them in your house, they are chronic complainers. Thank you owner.
Helpful votes: 1/1
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