A home from home
Review Submitted: August 27, 2008
Date of Stay: August 2008
Despite the slow, confusing start on trying to gain access to the property, we had a fantastic time at this beach home. Its everything it describes. We loved the peaceful beach with its warm shallow water. The children really enjoyed the pool at the house despite our first reservations of the size.
The only negative thing I would say is about the charge for cleaning. We arrived early because we couldn't get hold of the owner to ask how to get access to the house. We thought the cleaner would be there if we arrived early. The house was locked up so we called the cleaner. She informed us that her sister was on her way over so we waited for a half a hour. No one arrived so we called again. The cleaner did say she tried to call back to tell us how to gain entry into the property. She wasn't the friendliest. When we first arrived, we found loads of little dead flies in the bath and shower and on the floor. The surfaces needed a dust and there was sticky glass rim marks on the chest of drawers in the bedroom. The floors had not been cleaned well and under the beds were very dusty. The kitchen floor needed a good mop down and there was streaks of something spilt down the fridge side. Whilst checking to make sure we hadn't left anything we came across old sweets stuck under the sofa cushion.
I realize compared to other properties this one was excellent but I do think the cleaner needs to be more thorough as the rental cost and cleaning is expensive.
Despite this I would thoroughly recommend this property to anyone.
Owner's Response: We are pleased that our guest rates our property a 5/5, "had a fantastic time at this beach home" and would "thoroughly recommend this property to anyone". The two shortcomings, i.e., having difficulty gaining entry and finding the house less than clean, are due to the fact that the guest arrived three hours before check-in time, before the house was ready. We use the five hours between check-out and check-in time to assure cleanliness, something attested to by our other past quests who have submitted reviews. The keys are not left for the guest until the house is ready. Thus the guests' difficulty in finding the key.....the house was not ready.
As an aside, we would suggest that guests from abroad give us a U.S. number where they can be reached while in the U.S., if possible, in case questions such as these arise and we need to get back to them.
Did you find this review helpful?
Yes
No
Helpful votes: 2/2
