Pleasant but disappointing
Review Submitted: June 21, 2009
Date of Stay: June 2009
We enjoyed our stay at this town house and it was comfortable and clean. The owners were very pleasant and cooperative about letting us check in early and leave late since they had no renters before us or after us. We really appreciated that flexibility. The owners were responsive to the small problems we encountered during the stay, such as several wasp nests on the balconies and low toilet paper supply. The kitchen was small but adequate for our two day stay and the living area was very open and pleasant. We were very, very disappointed, however, that the private swim dock was dry. And the whole cove has not had water, apparently, for about 2 years. We chose this town house over several others on the basis of pictures and descriptions provided, and were really looking forward to being able to swim right off the dock. We felt like the owner would have been more honest to have told us during our several conversations that there was no water closer than the community swimming pool. And the closest lake swimming we could find was about a mile drive around the point near the park. The other drawback was the arrangement of the building itself. It was of course very hot in June. But maybe because of the time of year, all prevailing winds were blocked from the lovely balconies by the building. When you could go outside in the shade in the front of the building, there was a nice cooling breeze. But the porch was in sunshine and the front is very near the road. Anyway the balconies remained unusable during our stay. It was sad, because it was a beautiful view day and night. We also felt the cleaning fee was higher than most, and found that we were expected to do a lot of the cleaning ourselves: clean the kitchen, start dishwasher, strip beds, start laundry. With the higher cleaning fee, we felt we should just be able to walk away and let the cleaning crew do the job.
Owner's Response: I am so sorry for the dissapointment in the lake level. Unfortunately the lake is not a constant level lake and we are suffering from one of the worst droughts we have had in many years. I have been telling all of our guests about this and I am sorry to say that we missed telling you. You booked your reservation at a time that was unnbelievably busy for me and I apologize for the misunderstanding. We would love for you to return when the lake levels are back up to experience Lake Travis at its best. We hope you took advantage of the amazing beach that pops up when the lake is low located outside of the park. It is absolutely beautiful and feels like you are on an island without the salt! Again, my aplologies for any misunderstandings and thank you for coming to visit.
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