A good summer stay in one of the nicest places
Review Submitted: August 19, 2008
Date of Stay: August 2008
The description in the add is very accurate, the owners are very nice persons to deal with, and you can see that they take a big effort to make your stay as pleasant as possible.
They even have a binder, where they have been collecting tips to make your stay more confortable.
Some tips I failed to write in it are:
During summer at least, the heat makes it very hard to really walk a lot to restaurants, etc, but in Akumal you can rent bikes for reasonable rates, which make for an excelent transport to move around akumal and even to it's pueblo, you will see that most the people who work in the condos actually use the bikes for transporation instead of buses or something else.
The few details that don't allow me to give it the top raiting in this review, are more related to the management of the condo than to the condo itself, and I hope that these things will be addressed in the near future.
These include the following:
If for whatever reason you are arriving late, there will no one to handle the keys of the condo or anything, management office is only open during business hours, we had to miss the first night for this reason ( the owner offered a refund for that night).
There have some pool rules that even while not really enforced, are not really what you expect on a vacation properly, like limited pool hours and a prohibition of the use of the pool by your guests ( so, If you are meeting with some one else, and decide to invite them for lunch, in theory, they can't use the pool???, even at hotels this is normally allowed).
If any of this is important to you, I would recommend you to ask the owners about it.
In general the staff was very nice and polite, however their operating times and rules are not in hotel like service level.
The nearby restaurants we tried were not so good, and the supermarket in town is pricey, however, if you go to the pueblo, there is some good regional dining (El Ultimo Maya) and more reasonable prices on food supplies.
This property is best if you intent on snorkeling or scuba diving, it is somehow far away from the night clubs and such, so it is more for a family or senior vacation.
I really recomend it, if you ask the owners, they will always respond with the truth, I'm convinced this is one of the properties with best value in the price range.
The property is very well maintened.
Owner's Response: We are glad this guest enjoyed his stay in spite of the mix-up on his first night. Management has set up a system for late arrivals so this will not happen again and the guest was fully refunded for that night. There is always someone in management at the complex, but after office hours you have to ring the office doorbell to alert the person on duty that you require assistance.
The pool rules were recently changed. Both pools are now open from 8AM to 10PM with 'adult-only' hours in the early morning from 8AM to 9AM and again in the evening from 8PM to 10PM. Due to previous problems, the pools are open only to guests staying at the complex. This is common in Akumal and allows other guests to enjoy the pools without overcrowding.
Again, we are glad his family enjoyed their vacation and hope to see them back next year!
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