PGA West. 3 BR. Mountain Views. Beautiful Interior!

Owner's Response: This woman and her venomous remarks in previous emails
and her attempt to ruin my rental business in these comments are the only such
experience I have ever had with a renter at this condo. Unfortunately,
our cleaning co. screwed up and didn't have the place ready. Some
creature probably died in the walls and I responded immediately by
sending a repair man out. Ants in the vanity were an unfortunate
problem I also addressed by asking tenant to put in fresh ant traps. Ants
are a reality in the desert. The WiFi worked the day before they arrived and I
addressed it immediately with tenant. Dust under the bed next to the wall
was reviewed with cleaning co. Indoor seating for five in the living room never
a complaint in four previous years of renting. She complained the couches were
uncomfortable and hurt her back. She complained the TV cabinet
had to be open to turn on the TV ( untrue). She complained I wasnt there to
meet her with my favorite bottle of wine and called our remodeled $330,000
condo a cheap rental. I addressed all the unfortunate problems ASAP, paid her husband
$40 to install a new router, and didn't charge her a cleaning fee due
to the cleaners mistake. I understand her frustration with all these things
happening, but all were beyond my control and responded to quickly. My
rental agreement which she signed holds me financially nonresponsible
for matters outside of my control. What I wAs responsible for I reimbursed her
for. What I wasn't I did not. She was a very difficult person to deal with
after she left,
insisting I reimburse her for the loss of WiFi for 10 days and a lost third bedroom
she wasnt using for another 7-10 days. She wanted $500 back.
The people before and after her didn't smell any odors and told me they loved the
place and wanted to rent next year.
I implore you not to publish this as it is a one and only complaint coming
from an unfortunate and non-representative experience at our condo. I apologized
over and over to the tenant, but she was unrelenting in her many, petty
complaints and demeaning characterization of our place as a cheap
rental. Look at the recent review I received from someone who stated at the
same place in April. She really is unforgiving soul and has bludgeoned
me with emails. I have never experienced anything like this in my four
years of renting and hope not to again!
Thank you,
Mike McMullen