Stay Away from this one
Review Submitted: February 8, 2009
Date of Stay: December 2008
We rented this unit over the 2008 Winter Holiday break and based our decision on the HomeAway website description of this property. The website information was misleading, to say the least.
We are timeshare owners and so often travel to these types of units, and this was the worst condo we have ever rented. It had a very bad smell that would not go away with open windows and doors. The smell seemed to be coming from the bed and bedding in the master bedroom. We tried stripping off the bedding and found the underlay to be covered with blood stains. Even when the property manager changed out the bedding, the smell was still so bad that we ended up sleeping on the couch. We tried sleeping on the pull-out bed, but that was just disgustingly dirty, too. Even the sheets in the childrens' room were dirty. The phone didn't work, and there was a broken chair in the living room, an old suitcase stuffed behind the couch, and wet towels in the closet when we arrived. The unit is very noisy - you can here every step of the people walking above you. We came back from this vacation more exhausted than when we left. Other things that were promised on the web site but were not in the unit or on the property: filtered water, spices, soaps, shampoo, security system, jungle views (the views are of vacant building lots with all kinds of garbage strewn on them), books, games, video library, DVD library, computer, bike, kayak, jacuzzi, beach chairs, coolers, fish-cleaning table, etc. You get the picture. Even the pots that we cooked on were the teflon kind with the teflon peeling off. This is just a basic condo in a basic condo complex with nothing more than basic furnature, lots of noise from neighbors, and a bad smell.
Contrary to what the website says, Potrero beach is not the most beautiful beach in the area. While it is safe and calm, people go down the road to Flamingo beach, which you need a car to get to, for its whiter sand and cleaner water. The website promises fresh fish tacos and restaurants nearby. There is nothing nearby but a dusty little local store with vegetables and dry goods.
The owners have also not returned our security deposit to us despite repeated requests. Nor have the explained why they are not returning it. They won't respond to our telephone calls, emails or letters. Basically, I don't think we are ever going to see our money again.
All in all we would highly caution anyone from renting this unit.
Owner's Response: This a blatant lie and an attempt to get more money. They contacted us and asked that we double the deposit back or they would write a bad review. I unfortunetly complied and sent it and they still wrote these things. We have all the paypal receipts and contracts to prove it. We have been renting this great place out for three years now and not one complaint. The only issue that we agreed on was the smell which turned out to be in all condos from the pipes and was address immediately. If you are considering rental and this review effects you please let us provide a list of people you can contact for testimonials.
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Helpful votes: 11/11
