House NOT clean
Submitted: August 25, 2011
Stayed: August 2011
When we arrived the floors were not mopped, we used a wet paper towel to clean one area of the floor and the paper towel was black. We had babies that we DID NOT put on the floor. The sinks in the bathrooms would NOT drain. After you brushed your teeth it would take over 10 minutes for the sinks in the Master Bath to drain. The corners of the rooms looked like they had never been touched with a vacuum or mop. When you were upstairs you could see layers of dust on the beams. There were cob webs in the Master shower. We ran out of garbage bags and paper towels. The oven was disgusting, the lower cabinets had never been whipped out. We had kids who wanted to watch movies. non of the DVD players worked. We tried to call the owners but they DID NOT call back. We have stayed at other rentals that had instructions for all the tv and the remotes. Nothing like that here. The furniture was stained, I didn't even want to sit on it. When we arrived there was NO HOT WATER. We did all the things the paper said to do if this happened. Non of it worked. We had to turn up the temp on the water heater, even then if 2 people were showering at once there was NO water pressure and the hot water did not last long. Due to this we were an hour late leaving and so the owner kept our deposit. He also said that there were 2 extra people staying at the cabin.(which was NOT true) how would he know. No one ever came to do a roll call!! Another reason he said he was keeping the deposit. He then had the nerve to say the house was NOT clean (and was keeping our deposit), and the floors had mud on them. It NEVER RAINED. There was NO mud in that cabin. We left if EXACTLY as we found it. All dishes done, all towels cleaned, counters cleaned, everything put away. (My family are extreme CLEAN FREAKS) My Mom would never leave someone else house in worse shape than it was when we got there. I wasn't aware we needed to vacuum and mop. Thought that was the cleaning crews job (since we did PAY a cleaning fee). I think the cleaning crew was upset because we left a list (at their request) of items that needed addressing. Sounds like they didn't like our list and told the owner some LIES! We did have a dog that stayed outside and never once entered that house. The owner said we should have told them and paid a fee (in the rental agreement it seemed to me that you only needed to pay them if it was an indoor dog). Again, he said he was keeping the deposit.
DO YOURSELF A FAVOR AND STAY SOMEWHERE ELSE.
Owner's Response: Unfortunately, on occassion we have to retain a security deposit due to non-compliance with the rental agreement guidelines such as: Extra cleaning charges due to mud and gum on the floors, parties not checking out on time, having guests over 16 without permission and paying for the additional guest fee per night, and not having prior approval for pets and non payment of the stated pet fee. We are completely satified with our contracted cleaning company for the past 4 years.
We have had the privledge to host over 100 rental parties that have actively enjoyed our cabin home for their weekend getaways, family reunions and vacations.
Helpful votes: 3/4
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