August 2009
Review Submitted: June 11, 2010
Date of Stay: August 2009
The house, yard and hot tub were poorly maintained. The hot tub did not go over 70 degrees. The air conditioning was broke on arrival, and was fixed during our stay. One night was given back for the inconvenience. I thought the view, location and price were good. I enjoyed Lewis. It was my first time in the area and I would definitely go back but would stay at a nicer place.
Recommended for:
Pet-friendly,
Families with Young Children
Owner's Response: This is a review from the 2009 season, posted a year later. At the time, the A/C system failed and needed complete replacement. The problem began with the renter before this one (who also posted a review about this one-time problem) but the work was not completed until one day into their stay. We did make adjustments in the fee for the rental, and thought they were satisfied. Moreover, the house has water breezes and many windows, plus three ceiling fans upstairs and three downstairs so the house was able to stay cool even without the A/C working on the first night.
The house was professionally cleaned, except for one bathroom, where the A/C unit was installed in a closet area that backed into the bath and the cleaners could not access it because the repairmen were there. The renter never mentioned any problem with the hot tub, but it was working and has been working. It does take a while to warm up and for safety reasons, we have it set below 100 degrees to protect children or persons with any health conditions who might use it. It may be that they did not start it correctly. The yard is also professionally maintained by a service, and was never mentioned as a problem by them at the time of their stay. I am perplexed why they are choosing to bash the property now, after we corrected the A/C issue (at a cost to us of $7500) within 24 hours of their arrival and made a monetary adjustment to their rental rate. This is not representative of our rental history.
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Helpful votes: 5/5
