Good Potential BUT Filhthy Unsanitary Condiitons
The main thing is that there is no way the cleaning people did an any type of an "acceptable" job. The floors were not vacuumed, the bathroom shelves not even wiped down. There was dust and dirt on window sills and on counters and the ceiling fans were so filthy I had to get up on a chair to take about a 1/2 inch of thick dirt off (took four wipes) as well as the intake vents. I spent an hour or more of my time cleaning what should have been cleaned (some things look like they haven't been cleaned in a long time).The owners refused to even even acknowledge the fact that it was dirty
and debris was left under beds (used band aids, used tubes of medicine), ants on the counter; let alone refund the cleaning fee as a courtesy.
no dusting, no vacuuming, dead flowers, dirty window sills, caked-on dirt on the fans and vents.. dust balls and dirt behind and under furniture and old medicine and used band aid under the bed... broken screen door(kept falling off!), ants on the kitchen counter (could not even cook there).
I took photos to show them and they did not have any comment.
I do have them ready to post; pictures tell the story.
I would not be surprised if they did not even have a cleaning service. Because they did not even have the courtesy to send someone back over to do the job right, or attempt to refund at least the fee, I am posting this. These are valid reasons that these owners should not be allowed to rent this unit until they get there act together!
Final comment back from the owners:
I have discussed the situation and stand by our decision. It’s not in anyone’s best interest to spend a lot of time emailing back and forth on the issue at this point.
Run away from this rental!
Owner's Response: These renters tried several times to get various discounts and eventually resorted to making claims about the cleanliness of the unit. Unfortunately, this happens at time. We have been lucky to have great renters in our 5 years of renting the unit and only one bad experience like this.
After consulting with previous renters and the cleaning service, we concluded that the unit was clean. We always work with our renters to provide a nice getaway at a reasonable rate and are very responsive to any needs. The cleaning service we use works for many of the renters in town and has excellent references.
Helpful votes: 2/3
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