Beautiful location, but house in serious need of updating
Stayed here over March break 2013 and was really disappointed, despite the amazing location and views. The owners don’t seem to be keeping this place up and we had to spend so much time trying to get stuff fixed instead of relaxing and having fun. Internet rarely worked, hot tub was broken and leaking all over the place, TV is really old and DVD was broken, mattresses were old and in terrible shape. Sofa bed was broken, BBQ was broken and all rusted out. Gas fireplace barely worked. Dirty towels, broken washroom door and fixtures with burnt out lightbulbs. It’s like they just decided not to keep the place up, but have no trouble charging premium rent for it anyway.
Tried in vain to address this with the owners and to ask for some reasonable compensation for all the mishaps, but they were not interested. If you can put up with all these broken things, then it is a lovely location with beautiful views, but the condition is really substandard, which is a shame.
Owner's Response: We would like our future clients to read our response to the review of March 2013. As owners we appreciate our guests and their positive and negative comments. Our guests for years have written in our guest book about how much they loved our home, location, skiing,golfing and yes the VIEWS!!!!! Our chalet which has had returned guests for over 9 years at Sun Peaks has some of the best rates on the mountain.We have competitive prices and along being one of the largest homes on the hill and we offer value for our guest stays.
Our internet company has assured us that we have the same internet services as any other home on the mountain. Yet, when we have 12-14 guests connected with computers/tablets/smart phones - the internet could become a bit slower. Our TV's in the living room and game room are being replaced with flat screens.
Sofa beds have never been counted as places to sleep at our chalet. They are only meant for sitting on and our bed count has nothing to do with the two sofa beds. Our bed mattresses have had less than one and a half years of use.The BBQ has been replaced once it was brought to our attention it needed repair.
Our beautiful gas fireplace has always worked and has yearly maintenance checks - but it is for ambiance not a heat source. We always have extra light bulbs for our guests, along with plenty of clean towels done at a laundry service. Our chalet has also always provided kitchen essentials such as spices, oil, vinegar, coffee,tea, sandwich bags, aluminum foil, and cling wrap.
We made contact with the guests to resolve at the time of their stay. They were offered compensation in the form of an extended rate deal for a return visit. We make every effort to make our guests happy at North Star Chalet.
A new hot tub will be installed mid-August of 2013 on the deck looking at Mt. Todd and the golf course. We invite you to see the views from the best location on the mountain at North Star Chalet!
Helpful votes: 19/21
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