Enjoyable stay at Shores of Panama
Overall our stay was a good one. The owner of this condo is very easy to communicate with and responds quickly to e-mails. He made the reservation process very easy and made me feel comfortable making the transaction. When we arrived at the condo there were some issues with the front door, washing machine and lack of towels. I immediately contacted the property management company and they rectified the situation very quickly. I was able to let the owner know and he followed up with me to ensure everything was being taken care of. He also asked that I keep him updated as he would do what was needed to get things straightened out. All issues were cleared up by the following morning and we enjoyed the rest of the week with no problems. I wanted to bring up the issues in this review to show that the issues we had were taken care of quickly and I feel the owner really did care about getting things resolved. The condo itself was very nice and has a great view of the ocean. The beautiful sunset can be seen each evening from the balcony. We would stay here again when returning. If not for the few issues on day one I would have given this a 5 star rating. Again, I want to stress how well the owner kept in touch to get everything straightened out for us. I hope you enjoy your stay as much as we did.
Tourists without a Car,
Families with Teenagers,
Owner's Response: Thank you Terry. We are very happy that you and your family enjoyed your stay, and I am glad we were able to resolve any issues promptly to your satisfaction. It is difficult to manage a rental condo from afar, and we have to rely upon the management company to keep the condo up to the appropriate high standard. On the rare occasion that they don't, we have to rely upon guests to let us know if something needs to be fixed or done better. I have personally spoken to the Owner Services Manager and he is working with his staff to make sure everything is done professionally and correctly before a guest checks in. Again, thank you for choosing our condo, and I hope we see you and your family returning year after year.
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