A Big Disappointment
Review Submitted: June 3, 2010
Date of Stay: May 2010
The Westin grounds are gorgeous. The service staff are friendly and eager to help. Now for the disappointment...we stayed in a 3 BR Pool Villa. The villa needs some work and is clearly dated. There is no bathroom door in one upstairs bedroom and no shower in the upstairs master bedroom. There was a dinner plate sized mold stain on the ceiling in one bedroom closet. We called management about it, but never received a response regarding our concern...even after repeated phone calls. We were unable to shut a window in the upstairs master bedroom. We received a letter on Monday afternoon about an electrical outage on Tuesday scheduled for 10 a.m. until 2 p.m. and another letter Tuesday regarding another electrical outage for Wednesday from 10 a.m. to 2 p.m.. It stated it was for our safety, but was clearly due to construction on the hill. We were told there would be no compensation because we were notified, albeit just hours prior to the outage. So much for use of the kitchen, our private pool, and villa (too hot without the A/C which also was not functioning on another occasion). Additonally, we requested a highchair for our toddler the day we arrived. The highchair came WITHOUT a tray. They said none was available at the time and they would supply us with one when it became available. We were there for a week and no tray was ever made available to us. Who has a highchair without a tray? The kitchen was inadequately supplied...no spatulas, mixing bowls, dish cloth, soap for sink or dishwasher, etc. and no laundry basket in the laundry room. There were multiple light bulbs burned out in the villa when we arrived. The villa is dark to begin with because the enclosure around the private pool area was enclosed by palms. The beach is extremely weedy and apparently has an infestation of chiggers according to the bites I received on my legs. I did not receive a response from management even after repeated phone calls and attempts to make contact. Initially I was even given a wrong number for the villa CEO by a hotel manager. After failed phone call attempts, messages and no response, I finally emailed the CEO and received a response the night before we left. Needless to say, we never had the opportunity to talk and I am still waiting for a resolution. An added note...our young adults were bored silly because everything at the Westin shuts down at 6:00 or 9:00 p.m.. The workout facility closed at 9:00!
Recommended for:
Age 55+,
Romantic Getaway
Did you find this review helpful?
Yes
No
Helpful votes: 11/13
